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Multicultural Behavior and Global Business Environments

Book Description

Resolve cross-cultural communication issues with your business suppliers, customers, and staff! Because of the rapid growth of multinational corporations and the World Wide Web, global interdependence is no longer a matter of ideology or choice, but an inescapable reality. Multicultural Behavior and Global Business Environments teaches managers both practical techniques and theoretical insights for working with people from diverse cultures in home and host countries. Managers who ignore or dismiss cultural differences may find themselves alienating customers and employees, fumbling negotiations, and ultimately losing sales. In contrast, those who are willing to see the world from different perspectives may spot fresh opportunities. Bringing multiple cultures together results in synergy, in which two combined energies multiply and reinforce one another. Multicultural Behavior and Global Business Environments tells you not only how to create synergy, but also how to profit from it.Multicultural Behavior and Global Business Environments offers practical features to help students and managers understand diverse cultures, including:
  • charts, maps, and tables showing specific cultural divergences
  • detailed discussions of relevant theories in psychology, management, and ethics
  • exercises and self-tests
  • clear, skill-based objectives for each chapter
  • definitions of the terms and processes of multiculturalization
In the modern world, the key to prosperity--or failure--in the global marketplace is awareness of cultural differences. Multicultural Behavior and Global Business Environments offers a sweeping multidisciplinary inventory of facts, theories, and practical ideas for making multiculturalism work. This comprehensive volume is a crucial resource for every manager who belongs to a multinational organization, as well as students of both domestic and international business, political science, international relations, public administration, and educational administration.

Table of Contents

  1. Cover
  2. Half Title
  3. Title Page
  4. Copyright Page
  5. Dedication
  6. About the Author
  7. Table of Contents
  8. Foreword
  9. Acknowledgments
  10. Introduction
    1. Distinctive Features
    2. The Purpose of This Book
    3. Boundaries of Multicultural Behavior and Global Business Environments
    4. The Plan of This Book
    5. Intended Audiences
  11. Chapter 1. An Overview: Multicultural Behavior and Global Business Environments
    1. Chapter Objectives
    2. Introduction
    3. Historical Transitions in International Business
    4. The Changing Profile of Global Business Behavior
    5. The Nature of International Business
    6. International Business Environments
    7. The Field of Multicultural Behavior
    8. Globalization of International Business
    9. Multiculturalism and Cultural Diversity
    10. Summary
    11. Chapter Questions for Discussion
    12. Learning About Yourself Exercise #1
    13. Scoring Directions and Key for Exercise #1
    14. Case Study: IBM Argentina
  12. Chapter 2. Multicultural Understanding
    1. Chapter Objectives
    2. Introduction
    3. Foundation of Individual Behavior
    4. The Concept of an Individual Person
    5. Cultural Orientations
    6. The Conceptual Dimension of Culture
    7. Cultural and Behavioral Stratification
    8. Summary
    9. Chapter Questions for Discussion
    10. Learning About Yourself Exercise #2
    11. Scoring Directions and Key for Exercise #2
    12. Case Study: Badische Anilin & Soda Fabrik (BASF): Competition and Cooperation
  13. Chapter 3. Understanding Global Environments and Cultural Value Systems
    1. Chapter Objectives
    2. Introduction
    3. The Culture and Global Environments
    4. The Basic Conceptual Model of a Society
    5. Summary
    6. Chapter Questions for Discussion
    7. Learning About Yourself Exercise #3
    8. Scoring Directions and Key for Exercise #3
    9. Case Study: The Whistle-Blowers: SmithKline Beecham PLC
  14. Chapter 4. Contemporary Multicultural Behavior
    1. Chapter Objectives
    2. Introduction
    3. The New Field of Behavioral Culturalogy
    4. Intercultural Contact: Processes and Outcomes
    5. Six Theories of Behavioral Culturalogical Knowledge
    6. Knowledge-Based Integration of Philosophy, Sciences, Arts, and Technological Information
    7. Summary
    8. Chapter Questions for Discussion
    9. Learning About Yourself Exercise #4
    10. Scoring Directions and Key for Exercise #4
    11. Case Study: Tuskegee Syphilis Experiment: Doing Good in the Nature of Bad? Or Doing Bad in the Nature of Good?
  15. Chapter 5. Foundations of the Individual Identity: Quiddity and Kinetic Needs, Motives, and Drives
    1. Chapter Objectives
    2. Introduction
    3. The Meaning of Needs
    4. Needs Theories
    5. Motivation As the Starting Point
    6. Summary
    7. Chapter Questions for Discussion
    8. Learning About Yourself Exercise #5
    9. Scoring Directions and Key for Exercise #5
    10. Case Study: The Mondrian Hotel in Hollywood, California
  16. Chapter 6. Sensation, Perception, Conception, Attribution, and Attitude
    1. Chapter Objectives
    2. Introduction
    3. Analysis of Personhood
    4. Historical Scientific Views About Personhood
    5. What Is Sensation?
    6. What Is Perception?
    7. What Is Conception?
    8. What Is Attribution?
    9. Attitudes and Attitude Formation
    10. Managing Sociocultural Attitudes
    11. Summary
    12. Chapter Questions for Discussion
    13. Learning About Yourself Exercise #6
    14. Scoring Directions and Key for Exercise #6
    15. Case Study: The General Electric Managerial Perception: Who Will Run GE?
  17. Chapter 7. Understanding and Managing Individual Personality
    1. Chapter Objectives
    2. Introduction
    3. Analytical Views on Personalogy
    4. The Meaning of Personhood
    5. Five Categories of Personality
    6. Personality and the Workplace
    7. Coping with Individual Differences
    8. Summary
    9. Chapter Questions for Discussion
    10. Learning About Yourself Exercise #7
    11. Scoring Directions and Key for Exercise #7
    12. Case Study: Texaco Sex Bias
  18. Chapter 8. Moral and Ethical Behavior
    1. Chapter Objectives
    2. Introduction
    3. Complexity of Global Business Behavior
    4. Moral, Ethical, and Legal Ordinances
    5. Separation of Moral and Ethical Behavior
    6. What Is Morality?
    7. Component Parts of Morality
    8. Moral Theories
    9. What Is Ethics?
    10. Ethical Relativism
    11. The Ultimate Means and Ends of Ethical Behavior
    12. Components of Ethical Behavior
    13. Theories of Ethics
    14. What Is Legality?
    15. Summary
    16. Chapter Questions for Discussion
    17. Learning About Yourself Exercise #8
    18. Scoring Directions and Key for Exercise #8
    19. Case Study: Hillsdale College
  19. Chapter 9. Multicultural Paradigm Management Systems and Cultural Diversity Models
    1. Chapter Objectives
    2. Introduction
    3. A Comprehensive Approach Toward Multiculturalism
    4. Analytic Study of Multicultural and Cultural Diversity Models
    5. Multicultural Management Paradigm System
    6. A Model of the Impact of Multiculturalism
    7. Three Modes of the Multicultural Paradigm Scale
    8. Three Major Models of Cultural Diversity
    9. Models of Individual Cultural Diversity
    10. Models of Sensitivity Development
    11. Models of Organizational Cultural Diversity
    12. The Melting Pot, the Salad Bar, and the Civic Cultural Models of Pluralism
    13. Summary
    14. Chapter Questions for Discussion
    15. Learning About Yourself Exercise #9
    16. Scoring Directions and Key for Exercise #9
    17. Case Study: The Blind Ambition of the Bausch and Lomb Company’s Cultural Mirrors in Hong Kong
  20. Chapter 10. Multicultural Philosophies
    1. Chapter Objectives
    2. Introduction
    3. Cultural Philosophy of the Human Image
    4. The Component of Culture
    5. Perceptual Paths of Cultural Philosophies
    6. Conceptualization of Multicultural Civilization
    7. Structural Dimensions of Cultural Philosophy
    8. Summary
    9. Chapter Questions for Discussion
    10. Learning About Yourself Exercise #10
    11. Scoring Directions and Key for Exercise #10
    12. Case Study: The La-Z-Boy Company
  21. Chapter 11. International Religions
    1. Chapter Objectives
    2. Introduction
    3. What Is Religion?
    4. Issues for Definitions and Meanings of Religion
    5. Issues for Inspiration and Intuition
    6. Religion and Politics
    7. Religion and Science
    8. Categories of Religious Behavior
    9. Descriptive International Differences in Religion
    10. Summary
    11. Chapter Questions for Discussion
    12. Learning About Yourself Exercise #11
    13. Scoring Directions and Key for Exercise #11
    14. Case Study: The German Private Businessman in Iran: When Business Intermingles with Religion
  22. Chapter 12. Expatriate and Repatriate Employees: Multicultural Training Programs
    1. Chapter Objectives
    2. Introduction
    3. Culture Shock
    4. Multicultural Contacts
    5. Multicultural Understanding and Comprehension
    6. Sojourners
    7. Multinational Corporate Employee Profiles
    8. Cross-Cultural Training Theories
    9. Summary
    10. Chapter Questions for Discussion
    11. Learning About Yourself Exercise #12
    12. Scoring Directions and Key for Exercise #12
    13. Case Study: An American Airlines’ Manager Repatriates to the U.S.A.
  23. References
  24. Person Index
  25. Subject Index