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Multi-Domain Master Data Management by Dalton Cervo, Mark Allen

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Chapter 11

Performance Measurement

Abstract

This chapter discusses how to establish a robust performance measurement model, including examples of various types of metrics needed to measure Master Data Management (MDM) activity and performance factors consistently across domains and in relation to the disciplines of data governance, data quality, metadata management, reference data management, and process improvement. It also addresses performance measurement from strategic, tactical, and operational perspectives.

Keywords

Performance

Measurement

Strategic

Tactical

Operational

Maturity

Risk

Compliance

Key performance indicator (KPI)

Metrics

Agreements

This chapter discusses how to establish a robust performance measurement model across a ...

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