Motivational Management: Inspiring Your People for Maximum Performance

Showing Them You Care

Imagine that you have the choice of working for one of the following two managers. This is what you know about the two managers from your discussions with people who have worked with them:

• Manager A. She is known as tough and ambitious. She expects hard work and long hours from employees. But she does not take much personal interest in them, and they sometimes wonder whether she even remembers their names.

• Manager B. She is known as a considerate manager who expects a lot of her employees, but gives a lot of herself as well. She puts on lunchtime birthday parties for her employees, and she often takes the time to write a thank-you card or stop by and offer a word of thanks and a handshake to show that she appreciates your ...