Chapter 9. Transforming Negative Attitudes
Think you can, think you can't; either way, you'll be right.
—Henry Ford
How often do our employees think they can, and how often do they think they can't? If negative, defeatist attitudes do indeed get in the way of successful performances, then this is something we definitely want to manage.
It is fascinating how every successful executive or entrepreneur—or really, anyone who has succeeded to a high degree in any field of endeavor—seems to have a remarkably positive attitude. The American industrialist Henry J. Kaiser is quoted as having said that ''problems are only opportunities in work clothes.'' Vincent van Gogh, who many believe to be one of the greatest painters of all time but whose work was unrecognized ...
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