Level Two: From Controlling to Informative Feedback
The reason it is important to take feedback to a higher level is that it will help you inspire the intrinsic motivation of your employees. If your employees wait for you to inspect or review their work, and then for you to give them positive or negative feedback, this leaves them quite dependent on you. Your feedback is an extrinsic motivator. They rely on your judgement, and they tend to work to please you. I sometimes call that stop-light management, since it feels like your negative feedback is the red light and your positive feedback is the green light. And the question is, do you as a manager want to have to stand around playing the role of a traffic light all your working life? Probably ...
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