Summary

Employees' work emotions are the attitudes that shape their approach to their work, and there is little point in trying to get employees to do anything unless their underlying attitudes are right. Start by assessing how positive (versus negative) and how actionoriented (versus inactive) your employees are. Being aware of these two dimensions of workplace attitude is an essential step toward managing for high intrinsic motivation and good performances.

Intrinsic motivation and peak performances are associated with a positive, active emotional outlook. If that is lacking, you need to work on moving employees to a more positive frame of mind. Then you need to inspire them to appropriate action by giving them clearly defined, meaningful work ...

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