Motivational Management: Inspiring Your People for Maximum Performance

Okay, Now Let's Do it Right!

I don't mean to emphasize the negative here, although there are certainly many ways to make communications demotivating to employees—often quite by accident, as the above case illustrates. However, there are also many ways to transform employee interactions positively using motivational communication, and we will look at some of these positive approaches in the rest of this chapter.

Specifically, we will look at how to make communications motivational by inviting participation and by stimulating thinking. Both of these communications goals boost the employee's involvement and help to make sure they feel committed to the course of action decided upon as a result of the communication. And there are effective techniques ...