Summary

Instead of just giving employees functional instructions and information they need to do their work, managers can communicate in ways that give employees the involvement and understanding needed to be highly motivated to do the work well. The motivational approach to communication affects how employees feel toward their work by taking advantage of routine interactions.

Managers interact with employees frequently and communicate with them often. Each of these interactions is an opportunity for building employee involvement and raising motivation. Sometimes managers feel too rushed and stressed to take the time to invite participation and listen to employee ideas and concerns. If you feel that way, then you can target one specific issue ...

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