Summary
As a manager, you cannot directly influence or control how your people feel about their work. But you have many indirect ways of influencing this important factor. How you feel about work affects how they feel, so managing your own work-related attitudes is a good way to manage theirs. Also, your behavior toward employees can have a big influence on their attitudes. Managers are rarely fully aware of how important their own behavior is. This book will help you learn to manage employee attitudes and behaviors through skillful management of your own behavior.
Herb Kelleher, the CEO of Southwest Airlines, is often asked to explain how his company manages to get airplanes turned around and ready to go out on new flights so quickly (the company ...
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