The Power of Interpersonal Behavior
As important as your own feelings are, they are only one part of how you influence the feelings of your employees. Your behaviors, how you act around your employees, are also powerful influences. For example, if you ask employees for their opinion before making a decision that affects them, they may feel good about being included. Your effort to invite their participation can make them feel that their role is valuable, and it can increase their interest in their work and in how to do it better. As simple a behavior as asking the right question at the right time can have a big influence on employee behavior.
Take the opposite situation from the one just described. Imagine a manager who makes a decision without ...
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