Motivational Management: Inspiring Your People for Maximum Performance

Chapter 4. Using Motivational Communication Techniques

1. Distinguish between questions that motivate employees and those that irritate them.

2. Open a meaningful dialogue with an employee about an important aspect of his or her work.

3. Use open-ended questions and active and passive listening to generate high employee involvement.

4. Manage body language to encourage employee involvement and stimulate meaningful communications about work.

5. Stimulate employees to think critically and creatively about their work.

6. Find the time to communicate more openly with employees.