Chapter 3. Rethinking Management Communications

  1. Recognize the important role communication plays in motivating (or demotivating) employees.

  2. Distinguish between functional and motivational communications with employees.

  3. Use participative problem-solving to engage employees more fully in their work.

  4. Transform functional communications to more motivational ones.

  5. Use communications that stimulate employees to get more involved in their work.

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