LISTEN ATTENTIVELY
Lean forward and listen closely to what the other person is saying. Put aside all distractions. Turn off your telephone and shut off the sound on your computer. When you sit and talk with a staff member, treat that person as if he is the most important person in the world.
It is said that “rapt attention is the highest form of flattery.” When you listen intently to people, it has a physical effect on them. Their heart rate increases, their galvanic skin response goes up, and their blood pressure increases. When you listen intently to people, making them feel more valuable and important, their self-esteem and self-confidence increase.
Lean forward, look at the person’s face intently, and flick your eyes occasionally to meet ...
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