ACTION EXERCISES
1. Each day, in your first communication with staff members, ask them about themselves, their personal lives, and their families. Listen attentively to the answers, nodding, smiling, and expressing both interest and sympathy. Only then should you begin talking about work.
2. Practice the Golden Rule of Management on every occasion. When you talk to a staff member, imagine that he or she will be your boss in a short time, and only you know about it.
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