The Testing Time

The most important time for you to set an example is when things go wrong—when you are under pressure, when there is a major problem, reversal, or setback in the organization. This is called the “testing time,” and it’s when and where you demonstrate the real quality of your character. This is when you show everyone who you really are inside.

In 2010, I was diagnosed with throat cancer. For someone who has built a twenty-person business around professional speaking engagements, seminars, and video/audio recordings, the discovery that I had throat cancer was a real shock.

At the same time, I realized that all of my staff members would be affected by my diagnosis, especially in wondering if their jobs were safe and secure. People ...

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