The Great Question
One of the great questions for you to ask is: “What kind of company would my company be if everyone in it was just like me?”
In business, it is generally accepted that employees treat customers the way they are treated by their managers. Whenever you experience excellent customer service, you know that there is an excellent manager behind the scenes who takes very good care of his people. Whenever you experience poor customer service, you know that there is a poor or negative manager that these people report to. Since they cannot pay their manager back for the negative way they are being treated, they simply take it out on the customers. You see this all the time.
The key is for you to adopt a warm, friendly, and supportive ...
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