The X Factor Revisited

When team members are continually solicited for their opinions and ideas on how to improve the quality of the work, they feel more valuable and important and, therefore, more motivated to do even better work in the future.

Remember the X factor. The self-image of employees is greatly influenced by the way they are treated by their managers and the executives of the company. If they are respected by the organization’s leaders, they will view themselves in a more positive way and, as a result, perform at higher levels. Participation in a quality team or a quality circle is a tangible indication that the organization values their contribution. When employees know that they are listened to and respected by the company, they ...

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