The Leader Can Make an Immediate Difference

The reward structure, the organizational climate, and the structure of the work can be changed, but usually slowly; everything must be thought through carefully and in detail. The leadership style of an organization, however, is the one factor that can be changed quickly, and this change can make a major difference almost overnight.

There is a story of a factory whose managers were highly political and much more concerned with their own rewards and privileges than they were with the morale of the workers. The factory was demoralized, suffering low levels of productivity and high levels of defects, and it was on the verge of being shut down by the head office.

Instead of shutting the factory down, the ...

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