TWENTY-ONE

Create Motivational Magic

Your success as a manager will be determined by your ability to elicit extraordinary performance from ordinary people. Your goal is to build a winning team of highly motivated people who will give their very best toward the achievement of the objectives of the organization.

There are seven behaviors that you can practice every day to motivate your people to perform at their very best and unleash the untapped 50 percent of capacity that most people bring with them to work and take home again at the end of the day. (Each of these behaviors is more fully explained in my book Full Engagement, AMACOM, 2011.)

1. Smile. When you see someone for the first time each day, smile at that person. Look people squarely in ...

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