Appendix A. About the Author

Photo of the author Joan Lambert.

Joan Lambert has worked in the training and certification industry since 1997. As President of Online Training Solutions, Inc. (OTSI), Joan is responsible for guiding the translation of technical information and requirements into useful, relevant, and measurable training and certification tools.

Joan is a Microsoft Office Certified Master, Microsoft Certified Application Specialist Instructor, Microsoft Certified Technology Specialist, Microsoft Technology Associate, Microsoft Certified Trainer, and the author of more than two dozen books about Windows and Office (for Windows and Mac). Joan enthusiastically shares her ...

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