You are previewing MOS 2010 Study Guide for Microsoft® Outlook®.
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MOS 2010 Study Guide for Microsoft® Outlook®

Book Description

Demonstrate your expertise with Microsoft Outlook 2010 with a MOS certification. Use this Study Guide and downloadable practice files to help advance your proficiency with Outlook and earn the credential that proves it.

Table of Contents

  1. MOS 2010 Study Guide for Microsoft® Outlook
  2. A Note Regarding Supplemental Files
  3. Taking a Microsoft Office Specialist Exam
    1. Microsoft Office Specialist Certification
    2. Selecting a Certification Path
    3. Test-Taking Tips
    4. Certification Benefits
    5. For More Information
  4. Using This Book to Study for a Certification Exam
    1. Features and Conventions of This Book
  5. Using the Book’s Companion Content
    1. Exam 77-884: Microsoft Outlook 2010
  6. Modifying the Display of the Ribbon
    1. Dynamic Ribbon Elements
    2. Changing the Width of the Ribbon
    3. Adapting Procedure Steps
  7. Getting Support and Giving Feedback
    1. Errata
    2. Getting Help with Microsoft Office 2010
    3. We Want to Hear from You
    4. Stay in Touch
  8. Exam 77-884: Microsoft Outlook 2010
    1. Prerequisites
      1. Module-Specific Behavior
        1. Mail
        2. Calendar
        3. Contacts, Tasks, Notes, and Journal
      2. Switching Views
      3. Creating Outlook Items
      4. Addressing Messages
      5. Editing and Formatting Message Content
  9. 1. Managing the Outlook Environment
    1. Apply and Manipulate Outlook Program Options
      1. Managing Mail Module Options
        1. Compose Messages
        2. Outlook Panes
        3. Message Arrival
        4. Conversation Clean Up
        5. Replies and Forwards
        6. Save Messages
        7. Send Messages
        8. MailTips
        9. Tracking
        10. Other Mail Module Options
      2. Managing Calendar Module Options
        1. Work Time
        2. Calendar Options
        3. Display Options
        4. Time Zones
        5. Scheduling Options
      3. Managing Contacts Module Options
      4. Managing Tasks Module Options
      5. Managing Notes Module and Journal Options
      6. Managing Language Options
      7. Managing Advanced Options
        1. Outlook Panes
        2. Outlook Start And Exit
        3. AutoArchive
        4. Reminders
        5. Export
        6. RSS Feeds
        7. Send and Receive
        8. Other
    2. Manipulate Item Tags
      1. Working with Color Categories
      2. Setting Message Sensitivity and Importance
      3. Setting Message Properties
      4. Flagging Items for Follow-Up
      5. Changing Read Status
    3. Arrange the Content Pane
      1. Displaying and Hiding Program Window Panes
        1. Managing the Navigation Pane
        2. Managing the Reading Pane
        3. Managing the To-Do Bar
      2. Displaying Module Content
      3. Displaying List Views
      4. Modifying List Views
      5. Working with the Status Bar
    4. Apply Search and Filter Tools
      1. Using Instant Search
      2. Using Search Folders
    5. Print an Outlook Item
      1. Printing Items
      2. Printing Messages
      3. Printing a Calendar
      4. Printing Contact Records
    6. Objective Review
  10. 2. Creating and Formatting Item Content
    1. Create and Send Email Messages
      1. Formatting Messages
      2. Setting Message Options
      3. Sending Messages
    2. Create and Manage Quick Steps
    3. Create Item Content
      1. Inserting Visual Elements
      2. Inserting SmartArt Graphics
      3. Inserting Charts
      4. Inserting Screen Images
      5. Modifying Visual Elements
      6. Creating Hyperlinks
    4. Format Item Content
      1. Applying Text and Paragraph Formatting
      2. Applying and Managing Styles
      3. Applying and Managing Style Sets
      4. Applying and Managing Themes
    5. Attach Content to Email Messages
    6. Objective Review
  11. 3. Managing Email Messages
    1. Clean Up the Mailbox
      1. Managing Mailbox Size
      2. Managing Conversations
      3. Saving Messages and Message Attachments
    2. Create and Manage Rules
      1. Managing Mail by Using Outlook Rules
      2. Creating Automatic Reply Rules
    3. Manage Junk Email
      1. Working with Junk Email Messages
      2. Configuring Junk Email Options
    4. Manage Automatic Message Content
      1. Creating and Using Automatic Signatures
      2. Setting a Default Theme, Stationery, and Fonts
      3. Identifying Response Text
    5. Objective Review
  12. 4. Managing Contacts
    1. Create and Manipulate Contacts
      1. Creating Contact Records
      2. Creating Electronic Business Cards
    2. Create and Manipulate Contact Groups
    3. Objective Review
  13. 5. Managing Calendar Objects
    1. Create and Manipulate Appointments and Events
      1. Scheduling Appointments
      2. Scheduling Events
      3. Setting Recurrence and Privacy Options
      4. Working with Appointments and Events
    2. Create and Manipulate Meeting Requests
      1. Creating Meeting Requests
      2. Scheduling Meetings
      3. Responding to Meeting Requests
      4. Rescheduling and Canceling Meetings
    3. Manipulate the Calendar Pane
      1. Arranging Calendar Content
      2. Displaying Different Views
      3. Displaying Multiple Calendars
      4. Changing Calendar Colors
    4. Objective Review
  14. 6. Working with Tasks, Notes, and Journal Entries
    1. Create and Manipulate Tasks
      1. Creating Tasks
      2. Displaying Views of Tasks
      3. Managing Tasks
      4. Managing Task Details
      5. Managing Task Assignments
      6. Finalizing Tasks
    2. Create and Manipulate Notes
      1. Creating Notes
      2. Displaying Views of Notes
      3. Organizing Notes
    3. Create and Manipulate Journal Entries
      1. Activating the Outlook Journal
      2. Automatically Recording Information
      3. Editing Journal Entries
    4. Objective Review
  15. A. About the Authors
    1. Joan Lambert
    2. Joyce Cox
    3. The Team
    4. Online Training Solutions, Inc. (OTSI)
  16. About the Authors
  17. Copyright