MOS 2010 Study Guide for Microsoft® Word, Excel®, PowerPoint®, and Outlook®

Chapter 3. Managing Email Messages

The skills tested in this section of the Microsoft Office Specialist exam for Microsoft Outlook 2010 relate to managing the messages in your Inbox and other mail folders. Specifically, the following objectives are associated with this set of skills:

3.1 3.1 Clean Up the Mailbox

3.2 3.2 Create and Manage Rules

3.3 3.3 Manage Junk Email

3.4 3.4 Manage Automatic Message Content

Even if you use Outlook only for sending and receiving email messages, you can rapidly build up a mass of messages that make it difficult to locate information. Fortunately, Outlook provides features you can use to help save and organize the messages you need and discard those you don’t. It also helps you personalize messages and responses. ...