Appendix A. About the Authors
Joan Lambert
Joan has worked in the training and certification industry for 14 years. As President of Online Training Solutions, Inc. (OTSI), Joan is responsible for guiding the translation of technical information and requirements into useful, relevant, and measurable training and certification tools.
Joan is a Microsoft Office Master (MOM), a Microsoft Certified Application Specialist (MCAS) Instructor, a Microsoft Certified Technology Specialist (MCTS), a Microsoft Certified Trainer (MCT), and the author of more than two dozen books about Windows and Office (for Windows and Mac).
Joyce Cox
Joyce has 30 years’experience ...
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