Reporting
Monitoring our IT estate will allow us to see if anything is amiss, but users and customers often demand more in terms of SLAs and weekly or monthly reports on how we are achieving the required levels.
Using the reporting module we can provide them with reports on the various measurements ranging from performance reports to availability reports and even top ten reports showing us which parts of a system have the most issues.
In the Scalability section, we briefly touched on the databases used by reporting, namely the reports database containing the schedules and settings for the reports, and the ODW, which contains the actual data used to fill the reports.
The ODW is updated on an hourly schedule by importing information from the Runtime ...
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