Service desk connectors
Another very useful feature is the service desk connectors, which allows you to link Opsview with your service desk application.
This allows for automatic generation of tickets in your service desk system, and will update (acknowledge) the alert in Opsview with information, such as ticket number, making it easy to track.
Currently the service desk connectors work with the following service desk systems:
- ServiceNow: http://www.servicenow.com/
- RequestTracker: http://www.bestpractical.com/rt/
- JIRA: https://www.atlassian.com/software/jira
- Salesforce Service Cloud: http://www.salesforce.com/service-cloud/overview/
- OTRS: http://www.otrs.com/
Installing the service desk connector
To configure the service desk connectors, we first need ...
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