Index

ABC Company

ABC survey

ACSS questionnaire

adjustment classes

alternating least squares (ALS)

American Customer Satisfaction Index (ACSI)

annual customer satisfaction survey (ACSS)

assignment mechanism

association test

Bayesian control chart

Bayesian inference

Bayesian network (BN)

BOT1+2

calibration

causal estimands

cause and effect

census

chi-square automatic interaction detection (CHAID)

classical MDS

classification and regression trees (CART)

clustered data

combined uniform and shifted binomial (CUB) model

computer assisted paper interview (CAPI)

computer assisted telephone interview (CATI)

computer assisted web interview (CAWI)

conceptual construct

conditional probability (CP)

contextual effects

contingency tables

control chart

correlated responses

covariates

cumulative model

cumulative sum (CUSUM)

customer loyalty

customer loyalty index

customer satisfaction

customer satisfaction surveys (CSS)

data sources

decision drivers

descriptive statistics

design of observational studies

directed acyclic graph (DAG)

e-Research

Eurobarometer (EB)

fixed cost

forward search

fuzzy numbers

gap model

generalized linear models

Gower's general coefficient of similarity

Guttman scale

Heckman two-step procedure

hierarchical Bayesian approach

ignorability

impurity measure

imputation methods

information quality (InfoQ)

inner model

insights

integrated analysis

internet survey

ISO 10004

ISO 7870

item non response

item response theory (IRT)

joint probability distribution (JPD)

latent ...

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