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Modeling Service Systems by Ralph D. Badinelli

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Chapter 5

Modeling Languages for Service Systems

Armed with the definitions and principles laid down in the previous three chapters, we are ready to fill a toolkit for modeling service systems. The natural extension of the context model of Figure 3.3 is the hypernetwork flow model of Figure 4.2. As long as we view service systems as mechanisms that transform resources through activities, then some kind of “stocks and flows” representation of the system seems inevitable. Consequently, network models of service system abound in the service-science literature. In this chapter, we survey and compare a compendium of these models with the aim of furnishing the reader well-rounded capabilities for constructing useful models of service systems.

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