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Mobile Security: How to Secure, Privatize, and Recover Your Devices by Mari Heiser, Jaya Nampalli, Joseph Anderson, Darla Nykamp, Tim Speed

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How to get the most out of your technical support experience if you have a malfunction

Even after determining that you have a malfunction, there are still a number of steps that should be taken before picking up the phone. While it may be tempting to simply make the call and work out the details as you go, you may find that, by taking the time to prepare the necessary information and complete some essential research, you can greatly reduce the amount of time spent on the phone. Additionally, you will likely find that the quality of the assistance you're given is greater.

Before you make the call – information, password problems, and your malfunction

The first step to take before contacting customer service is to ensure that you have all the information, ...

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