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Mobile Security: How to Secure, Privatize, and Recover Your Devices by Mari Heiser, Jaya Nampalli, Joseph Anderson, Darla Nykamp, Tim Speed

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The wide world of customer service and technical support

To resolve customer issues, companies have developed customer support systems that can address seemingly any issue a customer might have. These processes are accessed by customers through a variety of means; chat, SMS, phone, and even in person at brick-and-mortar stores. Of all of these methods, the phone-operated system may be the most familiar to many customers.

  • Dial 1. Want to claim a rebate?
  • Dial 2. Is your hardware malfunctioning?
  • Dial 3. Have billing questions?
  • Dial 4. Are you having a software issues?

By using such a system, companies can funnel particular issues to relevant personnel that can best help resolve a customer's issue.

Decades ago, it was common for customers to bring their ...

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