Chapter 5

The Role of Mobile Devices in Enhancing the Policing System to Improve Efficiency and Effectiveness

A Practitioner’s Perspective

F. Schiliro*; K.-K.R. Choo*,    * University of South Australia, Adelaide, SA, Australia University of Texas at San Antonio, San Antonio, TX, United States

Abstract

Law enforcement agencies respond to, detect, and prevent crime. Within this perspective, it is recognized that police officers play a significant role in adapting and responding to unexpected or unknown situations, as well as recognized situations, such as theft or domestic dispute. Accordingly, “sensemaking” (Weick, 1995; Dervin, 1983, 1992, 1996) and situational awareness are viewed as working concepts that enable us to investigate and improve ...

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