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Mobile Opportunities and Applications for E-Service Innovations

Book Description

Mobile technology continues to shape our society, delivering information and knowledge right to our finger tips. It is only fitting that these advancements and opportunities are applied to the area of electronic services. Mobile Opportunities and Applications for E-Service Innovations brings together different perspectives on the understanding of e-service and mobile communication, as well as their effects on the fields of marketing, management, and information systems. The growth of e-services as it relates to business –to-business, business-to-consumer, consumer-to-consumer, are essential to the interests of professionals, academics, and researchers, as well as industry consultants. 

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. Associate Editors
    2. List of Reviewers
  5. Preface
    1. THE CONTENTS OF THE BOOK
    2. THE STRUCTURE OF THE BOOK
  6. Section 1: Consumers and Innovativeness
    1. Chapter 1: Personality Traits and Consumer Behavior in the Mobile Context
      1. ABSTRACT
      2. INTRODUCTION
      3. CHOOSING RELEVANT PERSONALITY TRAITS
      4. CONCLUSION
    2. Chapter 2: The Role of Consumer Innovativeness and Trust for Adopting Internet Phone Services
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCEPTUAL DEVELOPMENT AND REVIEW OF LITERATURE
      4. METHODOLOGY
      5. RESULTS
      6. DISCUSSIONS
      7. CONCLUSIONS
      8. LIMITATIONS AND FUTURE RESEARCH
      9. APPENDIX
    3. Chapter 3: Examining Behavioral Intention Toward Mobile Services
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCEPTUAL MODEL AND RESEARCH HYPOTHESES
      4. DISCUSSION
      5. CONCLUSION
    4. Chapter 4: Colored vs. Black Screens or How Color Can Favor Green e-Commerce
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCEPTUAL RESEARCH FRAMEWORK
      4. RESEARCH METHODOLOGY: THE EXPLORATORY STUDY LEADING TO CONTENT ANALYSIS
      5. RESULTS
      6. ANALYSIS OF RESULTS
      7. DISCUSSION
      8. LIMITATIONS AND FUTURE RESEARCH
      9. APPENDIX A: PRESENTATION OF THE THREE TECHNOLOGIES LCD, PLASMA AND CRT, USED IN COMPUTER MONITORS
      10. APPENDIX B: INTERVIEW GUIDE USED IN THE CONTEXT OF THE EXPLORATORY ANALYSIS
      11. APPENDIX C
    5. Chapter 5: Identifying the Direct Effect of Experience and the Moderating Effect of Satisfaction in the Greek Online Market
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW AND RESEARCH HYPOTHESES
      4. RESEARCH FINDINGS
      5. DISCUSSION
      6. CONCLUSION AND FURTHER WORK
    6. Chapter 6: Behavioral Intention Towards Mobile Banking in India
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH MODEL AND HYPOTHESIS
      4. DISCUSSION
      5. CONCLUSION
      6. APPENDIX
  7. Section 2: Organizational and Inter-Organizational Issues in the Online Environment
    1. Chapter 7: Defining, Applying and Customizing Store Atmosphere in Virtual Reality Commerce
      1. ABSTRACT
      2. INTRODUCTION
      3. EXPLORING THE APPLICABILITY AND CUSTOMIZATION CAPABILITIES OF VIRTUAL STORE ATMOSPHERE
      4. DEFINING THE DETERMINANTS OF V-COMMERCE STORE ATMOSPHERE RESEARCH SETTING
      5. RESULTS
      6. DISCUSSION OF RESULTS
      7. CONCLUSIONS, IMPLICATIONS AND FURTHER RESEARCH
    2. Chapter 8: Information Technology and Supply Chain Management Coordination
      1. ABSTRACT
      2. INTRODUCTION
      3. DISCUSSION, CONCLUSIONS AND LIMITATIONS
  8. Section 3: Models for Innovative E-government Services
    1. Chapter 9: E-Service Research Trends in the Domain of E-Government
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH METHODOLOGY
      4. RESULTS
      5. RESEARCH APPROACHES
      6. TYPE OF RESEARCH QUESTIONS
      7. CONCLUDING DISCUSSION
      8. LIMITATIONS AND SUGGESTIONS FOR FUTURE RESEARCH
      9. Appendix I
    2. Chapter 10: Proposing a Knowledge Amphora Model for Transition towards Mobile Government
      1. ABSTRACT
      2. INTRODUCTION
      3. KNOWLEDGE IN E-GOVERNMENT SERVICES
      4. CONCEPTUALIZING SPACE-TIME (BA, MA), KNOWLEDGE AMPHORA (@), AND REFLECTION AND REFRACTION FOR UBIQUITY AND MOBILITY
      5. INTEGRATION OF E-GOVERNMENT GATEWAY WITH MOBILE PLATFORMS
      6. CONCLUDING DISCUSSION
      7. SUGGESTIONS FOR FURTHER RESEARCH
    3. Chapter 11: Technical Audit of an Electronic Polling Station
      1. ABSTRACT
      2. DESIGN OF THE AUDIT PROCEDURE
      3. CONCLUSION
  9. Section 4: Interoperability in E-Government and E-business
    1. Chapter 12: Measuring Interoperability Readiness in South Eastern Europe and the Mediterranean
      1. ABSTRACT
      2. INTRODUCTION
      3. INTRODUCING THE INTEROPERABILITY OBSERVATORY
      4. DESIGNING THE INTEROPERABILITY OBSERVATORY
      5. INFORMATION GATHERING, DATA POPULATION AND PRESENTATION
      6. RESULTS AND DISCUSSION
      7. CONCLUSIONS AND FURTHER STEPS
    2. Chapter 13: Policy Cycle-Based E-Government Architecture for Policy-Making Organisations of Public Administrations
      1. ABSTRACT
      2. INTRODUCTION
      3. DERIVATION OF AN E-GOVERNMENT-BUSINESS ARCHITECTURE FOR POLICY-MAKING ORGANISATIONS OF PUBLIC ADMINISTRATIONS
      4. DESIGN VARIANTS FOR BUSINESS AND APPLICATION ARCHITECTURE
      5. CONCLUSION AND OUTLOOK
    3. Chapter 14: Architectural Guidelines and Practical Experiences in the Realization of E-Gov Employment Services
      1. ABSTRACT
      2. INTRODUCTION
      3. RELATED WORK
      4. SPANISH E-GOVERNMENT INFORMATION STRATEGY
      5. ADDRESING INTEROPERABILITY IN SPANISH E-GOV EMPLOYMENT SCENARIO
      6. CONCLUSIONS AND FUTURE WORK
  10. Section 5: Applications for Innovation in E-Business and E-Government
    1. Chapter 15: The WAVE Platform
      1. ABSTRACT
      2. INTRODUCTION
      3. STATE OF THE ART
      4. THE WAVE PLATFORM
      5. EVALUATION
      6. CONCLUSION
    2. Chapter 16: Protecting a Distributed Voting Schema for Anonymous and Secure Voting Against Attacks of Malicious Partners
      1. ABSTRACT
      2. INTRODUCTION
      3. OVERVIEW OF THE VOTING ALGORITHM
      4. PHASE 1: DISTRIBUTION OF BALLOT PAPERS
      5. PHASE 2: VERIFICATION
      6. PHASE 3: VOTING PROCESS
      7. PHASE 4: VOTING AND COUNTING VOTES
      8. RESILIENCE AGAINST ATTACK VECTORS
      9. SUMMARY AND CONCLUSION
    3. Chapter 17: Applications of Intelligent Agents in Hospital Search and Appointment System
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. HEALTH CARE IN JAMAICA
      4. 3. ICT IN HEALTH CARE
      5. 4. INTELLIGENT AGENT TECHNOLOGY IN HEALTH CARE
      6. 5. INTELLIGENT AGENT BASED SEARCH AND APPOINTMENT SYSTEM
      7. 6. IMPLEMENTATION USING JADE -LEAP
      8. 7. CONCLUSION AND FUTURE WORK
    4. Chapter 18: Intelligent Store Agent for Mobile Shopping
      1. ABSTRACT
      2. INTRODUCTION
      3. E- COMMERCE AND M-COMMERCE
      4. AGENT BASED MOBILE SHOPPER - OUR PROPOSAL
      5. ARCHITECTURAL DETAILS OF AGENT BASED
      6. IMPLEMENTATION USING JADE-LEAP
      7. RESULTS
      8. CONCLUSION
  11. Compilation of References
  12. About the Contributors