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MMOs from the Outside In: The Massively-Multiplayer Online Role-Playing Games of Psychology, Law, Government, and Real Life by Richard A. Bartle

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CHAPTER 7

On Real Life

Anatomy of an SW: TOR Customer Service Ticket

February 1, 2012:

Greetings Polly,

I am Protocol Droid A0-L6 of Human-Cyborg Relations.

I have received your transmission regarding about unable to get the Unassembled Columi Master Force Offhand weapon that was in the chest for hard mode Battle for Ilum because you got killed on the final boss.

We appreciate your feedback about the game and apologize for the inconvenience that you have experienced as well. The game is always a work in progress and still needs fine tuning. We are doing all the best that we can to provide our loyal customer the best Star Wars game experience by minimizing and resolving these kinds of reports that are being sent to us.

We will take this as a suggestion ...

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