Overview
As we built this early wireless e-learning application for the Palm VII, we had to reevaluate our thinking on learning models and technical capabilities that work on a small screen with minimal bandwidth capabilities. Putting ourselves in the position of the end-user—field service technician out on a client call—really helped us solidify the approach we took.
The initial goal was to provide a very thin front-end interface to a vast repository of step-by-step tutorials on some of the most common TCP/IP configuration problems. This information can be accessed from anywhere, anytime. As stated in previous chapters, we call this just-in-time, just-in-place learning.
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