Dealing with Rudeness
‘To penetrate the hardest armour, use the softest touch.’ – Haven Trevino
A few years ago, writer and teacher Arthur Rosenfeld was in a drive-thru queue at a Starbucks in Florida. The man in the car behind him was getting impatient and angry, leaning on his horn and shouting insults at both Arthur and the Starbucks workers.
‘I'll show you what happens to rude and impatient people,’ thought Arthur. But then he caught himself and noticed that his face was as twisted with anger and hate as the man's behind him.
In one moment Arthur had what he calls a ‘change of consciousness’: he chose to keep calm and change the negativity ...
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