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Mind Your Manners: Managing Business Culture in the New Global Europe

Book Description

Understanding the nature of cultural diversity is one thing-managing it day-to-day is quite another!

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Contents
  5. Introduction
    1. Managing diversity and change
    2. About this book
    3. Euroquiz
    4. The Mole Map Survey
  6. Part One: Organizational Cultures in Europe
    1. The Culture Triangle
    2. Communication
      1. Language
      2. International English…
      3. …and how you use it
      4. Humor
      5. Oral styles
      6. Oral, literal, and visual
      7. Business or personal
      8. Body language
    3. The geography of thinking
    4. Organization and leadership
      1. Organization
      2. Leadership
    5. Culture clash
    6. Merger mania
    7. The Mole Map
      1. Reading the map
      2. E is for Europe
    8. Meetings
      1. Language
      2. Expectations
      3. Preparation
      4. Who attends?
      5. Punctuality
      6. Agenda
      7. Chair
      8. Participation
      9. Consensus
      10. Followup
    9. Negotiation
      1. Win/win? Or win/lose?
      2. Poker or chess?
      3. Beginning and end
      4. Who is in charge?
      5. Summary: The negotiator’s Mole Map
  7. Part Two: The Countries of Europe
    1. What is Europe?
      1. Diversity and change
      2. Geographic diversity
      3. Political diversity
      4. Economic diversity
      5. Regional diversity
    2. Cultural diversity
      1. The business environment
      2. Discrimination
      3. The generation gap
      4. Qualifications and training
      5. Work ethic
      6. The former socialist countries
      7. Corruption
    3. Nordic Countries
      1. Denmark
      2. Finland
      3. Norway
      4. Sweden
    4. Baltic Countries
      1. Estonia
      2. Latvia
      3. Lithuania
    5. British Isles
      1. Ireland
      2. United Kingdom
    6. Low Countries
      1. Belgium
      2. Luxembourg
      3. Netherlands
    7. German-Speaking Countries
      1. Austria
      2. Germany
      3. Switzerland
    8. Central Europe
      1. Czechia
      2. Hungary
      3. Poland
      4. Slovakia
      5. Slovenia
    9. Latin Countries
      1. France
      2. Italy
      3. Malta
      4. Portugal
      5. Spain
    10. Balkan Countries
      1. Bulgaria
      2. Cyprus
      3. Greece
      4. Romania
    11. Turkey
    12. Russia
    13. Americans in Europe
    14. Japanese in Europe
  8. Euroquiz answers
  9. About the author