Mind and Heart of the Negotiator, Second Edition, The

Threats to Effective Problem Solving and Creativity

There are a variety of human biases and shortcomings that threaten a person's ability to think creatively. People think along particular, well-worn lines and are often impervious to new ideas and insights. Next, we illuminate the most common threats to effective problem solving and creativity and make suggestions on how to avoid them. A key first step to preventing these biases is awareness of their existence.

The Inert Knowledge Problem

People's ability to solve problems in new contexts depends on the accessibility of their relevant knowledge. Simply stated, if a manager is confronted with new business challenges, he or she often consults his or her knowledge base for previous problems that ...