1 From the album An Innocent Man, “Keeping the Faith” lyrics by Billy Joel (1998).

2 Which is why you should always be paid in advance, or at least near the beginning of the project. See the chapter on fees.

3 Note: Focusing on internal matters such as better use of technology and improved environments for working is not political. I’m strictly talking about interpersonal and interdepartmental resentments, lobbying, favoritism, and so on.

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