1 Understanding what the other person is feeling without having to feel it yourself, thereby creating an objective response and not a commiseration.

2 Yes, I know you can cite an exception here and there, but that’s what circumscribes my rule.

3 John Havlicek, Sam Jones, Don Nelson, Tom Sanders, and Larry Siegfried, to name a few.

4 This is a technical, legal term meaning “judicial precedent.”

5 Working definitions:Confidence: The honest belief that you can help others to learn.Arrogance: The honest belief that you have nothing left to learn yourself.(Smugness: Arrogance without the talent.)

Get Million Dollar Coaching now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.