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Mike Meyers' CompTIA A+ Guide to Managing and Troubleshooting PCs Lab Manual, Fifth Edition (Exams 220-901 & 220-902), 5th Edition by Faithe Wempen, Mike Meyers

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Chapter 17

Troubleshooting Operating Systems

Lab Exercises

17.01    Examining and Configuring Log Files in Event Viewer

17.02    Troubleshooting in Safe Mode

17.03    Repairing from Windows Installation Media

Lab Analysis Test

Key Term Quiz

 

Recall from Chapter 15 that your company has just acquired a small architectural firm. You have patched and updated all of the firm’s machines, but those pesky users are still managing to find ways to render their PCs unusable. As a technician, you need to use Event Viewer to log what they do to their computers. A few of the computers have contracted malware, making the computers nonbootable. Let’s take some time in this chapter to discover and use some of the available Windows troubleshooting tools.

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