Mike Meyers' CompTIA A+ Guide to Managing and Troubleshooting PCs, Fifth Edition (Exams 220-901 & 220-902), 5th Edition

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chapter 2 Operational Procedures

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“The real problem is not whether machines think but whether men do.”

—B. F. SKINNER

In this chapter, you will learn how to

Present yourself with a proper appearance and professional manner

Talk to customers in a professional, productive manner

Discuss the tools of the trade

I am a “nerd” and I consider ...

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