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Mike Meyers' CompTIA A+ Certification Passport, Sixth Edition (Exams 220-901 & 220-902), 6th Edition

Book Description

This trusted training and exam quick review guide has been fully revised to cover 100% of the latest CompTIA A+ exam objectives

Thoroughly updated to cover 2015 exam objectives, Mike Meyers’ CompTIA A+ Certification Passport, Sixth Edition teaches the skills necessary to take the exams with complete confidence. You will get full details on hardware and OS technologies, including installation, configuration, diagnostics, and preventive maintenance. New topics include managing and maintaining mobile devices, including tablets; configuring operating systems, including Windows 8, Android, and iOS; and enhanced security and troubleshooting procedures.

Written by certification guru Mike Meyers, this focused study guide offers a proven program for delivering the key information readers need to pass the exams. Additionally, this guide is an ideal entry point for almost any career in IT, highlighting technologies that you will use every day on the job. Staying true to the best-selling Passport series format, this volume uses “Itinerary,” “ETA,” “Warnings,” and “Checkpoints” sections to reinforce important facts.

  • Includes a coupon for 10% off of the exam fee—a $37 value
  • Presented in the easy-to-follow and engaging style Meyers has made famous

Electronic content includes:

  • Practice exams download for both exam 901 and 902 with hundreds of accurate practice exam questions
  • More than an hour of online video training featuring Mike Meyers
  • Online performance-based simulations that prepare you for the performance-based exam questions
  • A link to Mike's favorite PC tools
  • A PDF copy of the book

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. About the authors
  6. Contents at a Glance
  7. Contents
  8. Acknowledgments
  9. Check-In
  10. 1 The Art of the Tech
    1. Objective 1.01 How Computers Work
    2. Objective 1.02 Dealing with Customers
      1. Respectful Personal Interaction
      2. Effective Communication
      3. Professionalism
    3. Objective 1.03 Troubleshooting Methodology
      1. Tech Toolkit
      2. Backup
      3. Troubleshooting Theory
      4. CHECKPOINT
      5. REVIEW QUESTIONS
      6. REVIEW ANSWERS
  11. 2 Ports and Connectors
    1. Objective 2.01 Standard Single-Function Ports
      1. The Keyboard Port
      2. The Mouse Port
      3. Video Ports
        1. VGA
        2. DVI
        3. DisplayPort
        4. HDMI
      4. Audio Ports
      5. Multimedia Ports
      6. MIDI/Joystick Ports
      7. Modem Ports
      8. Network Interface Ports
      9. eSATA Ports
    2. Objective 2.02 Modern Multifunction Ports
      1. USB
      2. FireWire
      3. Thunderbolt
    3. Objective 2.03 Adapters and Converters
      1. For Video
      2. For USB
      3. CHECKPOINT
      4. REVIEW QUESTIONS
      5. REVIEW ANSWERS
  12. 3 Maintenance and Safety Precautions
    1. Objective 3.01 Cleaning and Maintenance Procedures
      1. Liquid Cleaning Compounds
        1. Clean or Soapy Water
        2. Denatured Alcohol
        3. Glass Cleaner
        4. Vinegar and Water Solution
        5. Commercial Computer Cleaning Solutions
      2. Cleaning Tools
        1. Canned Air
        2. Lint-Free Cloths
        3. Brushes and Swabs
        4. Non-static Vacuums
      3. Cleaning the Outside of the Computer, Monitor, and Peripherals
        1. Mice
        2. Keyboards
        3. Monitor Screens
      4. Cleaning Contacts, Connectors, Motherboard, and Components
        1. Contacts and Connectors
        2. Motherboards and Components
    2. Objective 3.02 Component Protection and Storage
      1. Power Problems
      2. Saving Your Computer from Electrical Problems
        1. Uninterruptible Power Supplies
        2. Standby Power Systems
        3. Online UPS
        4. Line-Interactive UPS
        5. Surge Suppressors
        6. Unplug Your Computer
        7. EMI Noise Filters
      3. Storing Components for Future Use
        1. Storage Environment
        2. Electrical Precautions
        3. Moisture
    3. Objective 3.03 Electrostatic Discharge Precautions and Procedures
      1. Types of ESD
        1. Catastrophic ESD Damage
        2. Hidden ESD Damage
        3. ESD Degradation
      2. Common ESD Protection Devices
        1. Antistatic Wrist and Ankle Straps
        2. Antistatic Mats
        3. Antistatic Floor Mats
        4. Antistatic Bags
    4. Objective 3.04 Safety and Environmental Issues
      1. Tech-Controlled Factors
        1. What to Wear
        2. Control Those Cords!
        3. Use the Right Tool for the Job
        4. Heavy Devices
        5. Incident Reports
      2. Environmental Factors
      3. High-Voltage Equipment
        1. Power Supplies
        2. Fires
    5. Objective 3.05 Special Disposal Procedures and Environmental Protection Guidelines
      1. Batteries
      2. CRTs
      3. Toner and Inkjet Cartridges
      4. Chemical Solvents and Cans
      5. Material Safety Data Sheet
      6. CHECKPOINT
      7. REVIEW QUESTIONS
      8. REVIEW ANSWERS
  13. 4 Motherboards, Power Supplies, and Cases
    1. Objective 4.01 Motherboards
      1. Chipsets
        1. Traditional Chipsets
        2. Modern Chipsets
        3. Post-Modern Chipsets
      2. Motherboard Form Factors
        1. ATX
        2. ITX
        3. Proprietary Form Factors
      3. Motherboard Connections
      4. Installing a Motherboard
        1. Motherboard Fan Connections
        2. Front Panel Connections
      5. Troubleshooting Motherboards
    2. Objective 4.02 Power Supplies
      1. Power Supply Form Factors
      2. Power Supply Connectors
        1. Output: Wattage and Harmonics
        2. Installation Notes
      3. Troubleshooting Power Supplies
    3. Objective 4.03 Cases
      1. CHECKPOINT
      2. REVIEW QUESTIONS
      3. REVIEW ANSWERS
  14. 5 CPUs
    1. Objective 5.01 CPU Technology
      1. Inside the CPU
        1. Arithmetic Logic Unit
        2. Registers
        3. Floating-Point Unit
        4. Cache Memory
        5. Address Space
      2. Concepts
        1. Pipeline
        2. Clock Speed
        3. Multipliers
        4. CPU Packages
      3. Variations
        1. Hyper-Threading
        2. 64-Bit Processors
        3. Multicore CPUs
        4. Mobile CPUs
        5. Virtualization Support
        6. Integrated Memory Controller
        7. Integrated Graphics Processing Unit
        8. Security
      4. Recommending a CPU
    2. Objective 5.02 Installing CPUs
      1. Compatibility Issues
      2. CPU Physical Installation
      3. Installing the Cooling System
      4. Installing a Liquid Cooling System
      5. Overclocking
    3. Objective 5.03 Troubleshooting CPUs
      1. Installation Problems
      2. Heat Issues
      3. CHECKPOINT
      4. REVIEW QUESTIONS
      5. REVIEW ANSWERS
  15. 6 RAM
    1. Objective 6.01 RAM Overview
      1. RAM Form Factors
      2. RAM Packaging
      3. Memory Channels
      4. RAM Types
        1. DDR SDRAM
        2. DDR2
        3. DDR3
      5. RAM Features
        1. Error-Checking RAM: Parity and ECC
        2. Registered and Buffered Memory
    2. Objective 6.02 Handling and Installing RAM
      1. Handling RAM
      2. Installing RAM Modules
      3. Confirm RAM Installation
    3. Objective 6.03 Troubleshooting RAM Errors
      1. False Memory Errors
      2. Common Symptoms of RAM Errors
      3. Common Causes of RAM Errors
      4. CHECKPOINT
      5. REVIEW QUESTIONS
      6. REVIEW ANSWERS
  16. 7 BIOS
    1. Objective 7.01 Boot Process and POST
      1. Power-on/CPU Wakes
      2. POST
        1. Beep Codes
        2. Numeric and Text Codes
        3. POST Cards
      3. Loading the OS
    2. Objective 7.02 System ROM
    3. Objective 7.03 System BIOS and CMOS Setup Utility
      1. System BIOS
        1. UEFI
        2. Updating the System BIOS
      2. CMOS Setup Utility
        1. Entering the CMOS Setup Utility
        2. Navigating the CMOS Setup Utility
        3. Replacing the CMOS Battery
      3. CHECKPOINT
      4. REVIEW QUESTIONS
      5. REVIEW ANSWERS
  17. 8 Data Storage
    1. Objective 8.01 Data Storage Technologies
      1. Magnetic
        1. Hard Disk Drives
        2. Tape Drives
      2. Optical
        1. Optical Media Formats
        2. Optical Media Capacity
        3. Optical Speeds
      3. Flash
        1. Solid-State Drive
        2. USB Thumb Drives
        3. Flash Cards
    2. Objective 8.02 Data Storage Interfaces
      1. SATA
      2. Protecting Data with RAID
      3. Multifunction Interfaces
      4. Card Readers
      5. Other Interfaces
    3. Objective 8.03 Installing Storage Devices
      1. Choosing Storage
      2. Installing SATA Drives
      3. Installing Optical Drives
      4. Installing Removable Storage
    4. Objective 8.04 Configuring and Optimizing Storage Devices
      1. Implementing RAID
      2. Partitioning
        1. Basic Disks
        2. Dynamic Disks
        3. How to Partition Using Disk Management
        4. Disk Initialization
      3. Formatting
        1. FAT
        2. FAT32
        3. NTFS
        4. FAT64
        5. File Systems in Mac OS X and Linux
        6. How to Format a Partition
      4. Storage Spaces
      5. Partitioning and Formatting During Installation
    5. Objective 8.05 Maintaining and Troubleshooting Storage Devices
      1. Maintaining Hard Drives
        1. Error Checking
        2. Defragmentation
        3. Disk Cleanup
      2. Maintaining Flash Media
      3. Troubleshooting
        1. Troubleshooting Installation Errors
        2. Troubleshooting Data Corruption
        3. Troubleshooting Dying Hard Drives
        4. Troubleshooting RAID
        5. Troubleshooting Optical Drives and Discs
      4. CHECKPOINT
      5. REVIEW QUESTIONS
      6. REVIEW ANSWERS
  18. 9 Peripherals and Specialty Computers
    1. Objective 9.01 Input Devices
      1. Keyboards
      2. Pointing Devices
      3. Imaging Tools
        1. Scanners
        2. Digital Cameras and Camcorders
        3. Web Cameras
      4. Audio Devices
      5. Game Controllers
      6. Specialty Input Devices
        1. Biometric Devices
        2. Motion Sensors
        3. Smart Card Readers
        4. Bar Code Readers
        5. Touchscreens
        6. Graphics Tablets
        7. KVM Switches
    2. Objective 9.02 Expansion Cards
      1. PCI
        1. PCI-X
        2. Mini-PCI
        3. PCI Express
      2. Installing Expansion Cards
        1. Step 1: Knowledge
        2. Step 2: Physical Installation
        3. Step 3: Device Drivers and Other Software
        4. Step 4: Verify
      3. Troubleshooting Expansion Cards
    3. Objective 9.03 Output Devices
      1. Sound
      2. Video
        1. Video Cards
        2. LCD Monitors
        3. Projectors
        4. Common Features
        5. Display Settings
      3. Troubleshooting Video
        1. Troubleshooting Video Cards/Drivers
        2. Troubleshooting LCDs
    4. Objective 9.04 Custom PC Configurations
      1. CHECKPOINT
      2. REVIEW QUESTIONS
      3. REVIEW ANSWERS
  19. 10 Portable Computers
    1. Objective 10.01 Portable Computing Devices
      1. Types of Portable Device
        1. Notebooks
        2. Subnotebooks
        3. 2-in-1s
      2. Input Devices
        1. Keyboard
        2. Pointing Devices
        3. Webcams and Microphones
      3. Display Types
    2. Objective 10.02 Extending Portables
      1. Single-Function Ports and Slots
      2. Networking Options
      3. Portable-Specific Expansion Slots
      4. General-Purpose Ports
    3. Objective 10.03 Managing and Maintaining Portables
      1. Batteries
      2. Power Management
        1. System Management Mode
        2. Configuration of APM/ACPI
        3. Manual Control of Power Use
      3. Cleaning
      4. Heat
      5. Protecting the Machine
    4. Objective 10.04 Upgrading and Repairing Laptops
      1. Disassembly Process
      2. Standard Upgrades
        1. Upgrading RAM
        2. Upgrading Mass Storage
      3. Hardware Replacement
        1. Components
        2. Integral Parts
    5. Objective 10.05 Troubleshooting Portables
      1. Laptop Won’t Power On
      2. Poor Performance
      3. Battery Issues
      4. Overheating
      5. Display Problems
      6. Wireless Devices (Bluetooth, Wi-Fi, Mobile Broadband, NFC, or GPS) Don’t Work or Work Intermittently
      7. Audio Problems
      8. Input Problems
      9. CHECKPOINT
      10. REVIEW QUESTIONS
      11. REVIEW ANSWERS
  20. 11 Mobile Devices
    1. Objective 11.01 Mobile Computing Devices
      1. Mobile Hardware Features
        1. Screen Technologies
        2. Cameras
        3. Microphones
        4. Digitizers
        5. Global Positioning System
      2. Device Types
        1. General-Purpose Mobile Devices
        2. Purpose-Built Mobile Devices
        3. Wearable Technology Devices
    2. Objective 11.02 Mobile Operating Systems
      1. Development Models
        1. Closed Source
        2. Open Source
        3. Development Models and the Mobile OS
      2. Apple iOS
      3. Google Android
      4. Microsoft Windows Phone
      5. Mobile OS Features
        1. User Interfaces
        2. Screen Calibration
        3. Wi-Fi Calling
        4. Virtual Assistants
        5. Software Development Kits
        6. Emergency Capabilities
        7. Mobile Payment Service
        8. Airplane Mode
        9. Radio Firmware
        10. VPN
    3. Objective 11.03 Configuring Mobile Devices
      1. Enhancing Hardware
      2. Adding Apps
        1. iOS Apps
        2. Android Apps
        3. Windows Phone Apps
      3. Network Connectivity
      4. Data
      5. E-mail
      6. Synchronization
        1. Exchange ActiveSync
        2. Synchronization Methods
        3. iTunes and iCloud
        4. Android and Gmail
      7. Mobile Device Communication and Ports
      8. Mobile Device Accessories
    4. Objective 11.04 Troubleshooting Mobile Devices
      1. Troubleshooting Tools
        1. Check and Adjust Configuration/Settings
        2. Close Running Apps
        3. Soft Reset
        4. Uninstall/Reinstall Apps
        5. Reset to Factory Default
      2. Touchscreen and Display Issues
        1. Dim Display
        2. Touchscreen Responsiveness
      3. App Not Loading
      4. Overheating
      5. Slow Performance
      6. Battery Life
      7. Swollen Battery
      8. Frozen System
      9. Cannot Broadcast to an External Monitor
      10. No Sound from Speakers
      11. Connectivity and Data Usage Issues
      12. Synchronization Issues
      13. GPS and Location Services Problems
      14. System Lockout
      15. Encryption Problems
    5. Objective 11.05 Securing Mobile Devices
      1. BYOD vs. Corporate-Owned Devices
      2. Profile Security Requirements
      3. Preventing Physical Damage
      4. Combating Malware
      5. Dealing with Loss
      6. Recovering from Theft
      7. Securing Your Data
        1. Multifactor Authentication
        2. Biometric Authentication
        3. Authenticator Applications
        4. Trusted Sources vs. Untrusted Sources
        5. Firewalls
    6. Objective 11.06 Mobile OS and Application Security Issues
      1. Troubleshooting Tools
        1. Network Attacks
        2. App Security
      2. Risks, Symptoms, and Clues
        1. Unexpected Resource Use
        2. Unintended Connections
        3. Unauthorized Data Access
        4. Unauthorized Account Access
        5. Unauthorized Root Access
        6. Unauthorized Location Tracking
        7. Unauthorized Camera and Microphone Activation
      3. CHECKPOINT
      4. REVIEW QUESTIONS
      5. REVIEW ANSWERS
  21. 12 Operating System Fundamentals
    1. Objective 12.01 Operating System Concepts
      1. Common Operating System Functions
      2. User Interface
      3. Graphical User Interface
      4. Command-Line Interface
    2. Objective 12.02 Graphical User Interfaces
      1. Windows
        1. Windows Vista/7
        2. Windows 8/8.1
        3. Windows 10
      2. Mac OS X
      3. Linux
    3. Objective 12.03 Command-Line Interfaces
      1. Issuing Instructions Using the Command Line
      2. Navigating the Command-Line Interface
      3. Command-Line Concepts
        1. Syntax
        2. Redirecting Command Output
        3. Running Applications from the CLI
      4. Common Commands
      5. CHECKPOINT
      6. REVIEW QUESTIONS
      7. REVIEW ANSWERS
  22. 13 Windows in Detail
    1. Objective 13.01 Windows Versions and Editions
    2. Objective 13.02 Essential Tech Utilities
    3. Objective 13.03 Windows Security Basics
      1. Permissions
      2. Encryption
        1. Encrypting File System
        2. BitLocker Drive Encryption
    4. Objective 13.04 Booting Windows
      1. CHECKPOINT
      2. REVIEW QUESTIONS
      3. REVIEW ANSWERS
  23. 14 Installing and Upgrading Windows
    1. Objective 14.01 Preparing for Installation or Upgrade
      1. Identify Hardware Requirements
      2. Verify Hardware and Software Compatibility
      3. Confirm Upgrade Paths
      4. Select Installation Media
      5. Choose Installation Types
      6. Back Up and Restore Existing Data
      7. Plan Partitions and File Systems
      8. Avoid Upgrade Issues
    2. Objective 14.02 Installing and Upgrading Windows on a Physical Machine
      1. The Windows Clean Installation Process
      2. Installing Windows over a Network
      3. Post-Installation Tasks
    3. Objective 14.03 Installing Windows into a Virtual Machine
      1. Purposes and Benefits of VMs
      2. Emulation vs. Virtualization
      3. Installation Process
        1. Hardware Support
        2. Emulator Requirements
        3. Installing a Hypervisor and Creating a Virtual Machine
        4. Installing the Operating System
    4. Objective 14.04 Troubleshooting Installations and Upgrades
      1. Media Errors
      2. Graphical Mode Errors
      3. Lockups During Installation
      4. CHECKPOINT
      5. REVIEW QUESTIONS
      6. REVIEW ANSWERS
  24. 15 Maintaining and Optimizing Windows
    1. Objective 15.01 Maintaining Windows
      1. Preparing for Problems
      2. Patches, Updates, and Service Packs
      3. Managing User Accounts and Groups
        1. User Accounts
        2. User Account Control
        3. Parental Controls
        4. Settings Charm and App
        5. Local Users and Groups
      4. Scheduled Maintenance
      5. Controlling Autostarting Software
      6. System Information
      7. Microsoft Management Console
    2. Objective 15.02 Optimizing Windows
      1. Installing and Removing Software
        1. Removing Software
        2. Adding or Removing Windows Components/Features
      2. Device Driver Updates
      3. Performance Options
      4. Resource Tracking in Task Manager
        1. Task Manager Tabs in Windows Vista/7
        2. Task Manager Tabs in Windows 8/8 .1/10
      5. Performance Tools
      6. Tools for Programmers
      7. CHECKPOINT
      8. REVIEW QUESTIONS
      9. REVIEW ANSWERS
  25. 16 Troubleshooting Windows
    1. Objective 16.01 Failure to Boot
      1. Hardware and System Setup
      2. Windows Repair and Recovery
        1. Windows Recovery Environment
        2. Command-Line Recovery and Repair Tools
    2. Objective 16.02 Windows GUI Problems
      1. Advanced Startup Options
      2. Device Drivers
      3. Registry
      4. Troubleshooting Tools
        1. Event Viewer
        2. System Files
        3. Problem Reports (and Solutions)
        4. Action Center
        5. Troubleshooting
    3. Objective 16.03 Windows Application Problems
      1. Application Installation and Uninstallation Problems
      2. Compatibility
      3. Missing File or Incorrect File Version
      4. Crashing Programs
      5. Volume Shadow Copy Service and System Protection
      6. CHECKPOINT
      7. REVIEW QUESTIONS
      8. REVIEW ANSWERS
  26. 17 Linux and Mac OS X
    1. Objective 17.01 Important OS Concepts
      1. Background
      2. Hardware
      3. Permissions
      4. Package Management and App Stores
      5. Settings and Configuration
    2. Objective 17.02 Useful Features
      1. Basic Features
        1. Display Options
        2. Installing and Removing Software in OS X
        3. Installing and Removing Software in Linux
        4. Files and Data
      2. Advanced Features
        1. Multiboot
        2. CLI File Editing
        3. NetBoot
    3. Objective 17.03 Maintenance and Optimization
      1. Preparing for Problems
      2. Patch Management and Driver Updates
      3. Disk Maintenance
      4. Scheduled Maintenance
      5. Optimizing Performance
    4. Objective 17.04 Troubleshooting
      1. Boot Failures
      2. Run-Time Failures and Application Errors
      3. CHECKPOINT
      4. REVIEW QUESTIONS
      5. REVIEW ANSWERS
  27. 18 Networking
    1. Objective 18.01 Networking Concepts and Components
      1. Ethernet
      2. Twisted-Pair Cabling
      3. Fiber Optic Cabling
      4. Coaxial Cabling
      5. Connectors
      6. Network Architecture
      7. Network Infrastructure
        1. Horizontal Cabling
        2. Telecommunications Room
      8. Software Protocols
      9. Local Network Organization
        1. Workgroups
        2. Domains
        3. Homegroups
      10. Network Addressing
        1. IPv4 Address Notation
        2. IPv6 Address Notation
        3. Obtaining IP Addresses
        4. Interconnecting Networks with Routers
    2. Objective 18.02 Installing and Configuring a LAN
      1. Installing Network Infrastructure
        1. Preparing the Cable
        2. Wiring Male Connectors
        3. Wiring Female Connectors
      2. Installing a NIC
      3. Configuring a Network Client
      4. Manually Configuring TCP/IPv4
      5. TCP/IP Tools
      6. Sharing and Security
        1. Sharing a Folder
        2. Verifying Shared Folders
        3. NTFS vs. Share Permissions
        4. Administrative Shares
        5. Sharing Printers
    3. Objective 18.03 Troubleshooting Networks
      1. Physical Connections
        1. Check the NIC
        2. Cable Testing
        3. Toners
      2. Other Connection Failures
      3. CLI Troubleshooting Tools
        1. The net Command
        2. The nbtstat Command
      4. CHECKPOINT
      5. REVIEW QUESTIONS
      6. REVIEW ANSWERS
  28. 19 Wireless Networking
    1. Objective 19.01 Wireless Networking Basics
      1. Wireless Networking Components
      2. Wireless Networking Software
      3. Wireless Network Modes
      4. Wireless Networking Security
        1. SSID
        2. Access Point Placement and Radio Power
        3. MAC Filtering
        4. WEP
        5. WPA
        6. WPA2
        7. WPS
      5. Wireless Speed and Range
    2. Objective 19.02 Wireless Networking Standards
      1. IEEE 802.11 Wi-Fi
      2. Other Wireless Standards
        1. Infrared Wireless Networking
        2. Bluetooth
    3. Objective 19.03 Installing and Configuring Wireless Networking
      1. Wi-Fi Configuration
      2. Bluetooth Configuration
      3. Cellular Configuration
    4. Objective 19.04 Troubleshooting Wi-Fi
      1. Software Troubleshooting
      2. Connectivity Troubleshooting
      3. CHECKPOINT
      4. REVIEW QUESTIONS
      5. REVIEW ANSWERS
  29. 20 The Internet
    1. Objective 20.01 What Is the Internet?
      1. Internet Application Protocols
        1. The World Wide Web
        2. E-mail
        3. File Transfer Protocol (FTP)
        4. Telnet and SSH
        5. Remote Desktop
        6. Virtual Private Networks
        7. Utility Application Protocols
      2. Internet Applications
        1. Virtual Servers
        2. Server-Side Virtualization
      3. Cloud Computing
    2. Objective 20.02 Internet Connection Technologies
      1. Dial-Up
      2. DSL
      3. Cable
      4. Fiber
      5. 802.11 Wireless
      6. Cellular
      7. Satellite
    3. Objective 20.03 Connecting to the Internet
      1. Basic Router Configuration
    4. Objective 20.04 Internet Troubleshooting
      1. No Connectivity
      2. Limited Connectivity
      3. Local Connectivity
      4. Slow Transfer Speeds
      5. CHECKPOINT
      6. REVIEW QUESTIONS
      7. REVIEW ANSWERS
  30. 21 Securing Computers
    1. Objective 21.01 Security Hygiene
      1. Restricting Access
        1. Physical Security
        2. Social Engineering
        3. Authentication
        4. Users and Groups
        5. Security Policies
        6. Encryption
      2. Data Classification and Compliance
      3. Audits and Reports
        1. Incident Reporting
        2. Evidence Handling
    2. Objective 21.02 Network Security
      1. Malware Forms and Features
      2. Malware Signs and Symptoms
      3. Malware Prevention and Recovery
        1. Anti-Malware Programs
        2. User Education
        3. Malware Recovery Tips
      4. Firewalls
        1. Hardware Firewall Settings
        2. Software Firewalls
      5. Internet Appliances
      6. CHECKPOINT
      7. REVIEW QUESTIONS
      8. REVIEW ANSWERS
  31. 22 Printers and Multifunction Devices
    1. Objective 22.01 Printer and Multifunction Device Components and Technologies
      1. Printers
        1. Virtual Printers
        2. Printer Languages
      2. Scanners
        1. How to Choose a Scanner
        2. Scanning Tips
      3. Copy and Fax Components
      4. Connectivity
    2. Objective 22.02 Laser Printing
      1. Processing
        1. Raster Images
        2. Resolution
      2. Printing
    3. Objective 22.03 Installing a Multifunction Device
      1. Setting Up Printers in Windows
        1. Installing a Local Printer
        2. Installing a Network Printer
      2. Configuring Print Settings
        1. Layout
        2. Paper
        3. Quality
        4. Other
      3. Other Print Quality Factors
      4. Managing Shared/Public/Networked Devices
    4. Objective 22.04 Troubleshooting Printers
      1. Tools of the Trade
      2. Print Job Never Prints
      3. Misprints
      4. Dealing with Consumables
      5. Display Screen Malfunction
      6. Troubleshooting Impact Printers
      7. Troubleshooting Thermal Printers
      8. Troubleshooting Inkjet Printers
      9. Troubleshooting Laser Printers
        1. Laser Printer Maintenance
        2. Laser Printer Problems
      10. CHECKPOINT
      11. REVIEW QUESTIONS
      12. REVIEW ANSWERS
  32. A Career Flight Path
    1. CompTIA Network+ Certification
    2. CompTIA Security+ Certification
    3. Microsoft Technical Series Certifications
    4. Cisco Certifications
  33. B About the Download
    1. System Requirements
    2. Accessing the Content
    3. Playing the Mike Meyers Introduction Video
    4. Downloading the Total Tester Exam Software
      1. Installing and Running Total Tester
      2. About Total Tester
      3. About the Pre-assessment Test
    5. TotalSims for CompTIA A+
    6. Mike’s Video Training
    7. Mike’s Cool Tools
    8. Viewing the CompTIA Exam Objectives
    9. Technical Support
      1. Total Seminars Technical Support
      2. McGraw-Hill Education Content Support
  34. Glossary
  35. Index