You are previewing Mike Meyers’ Certification Passport: CompTIA A+ Certification, Fourth Edition.
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Mike Meyers’ Certification Passport: CompTIA A+ Certification, Fourth Edition

Book Description

From the #1 Name in Professional Certification

Get on the fast track to becoming CompTIA A+ certified with this affordable, portable study tool. Certification training guru Mike Meyers guides you on your career path, providing expert tips and sound advice along the way. With an intensive focus on only what you need to know to pass, CompTIA A+ exams 220-701 and 220-702, this certification passport is your ticket to success on exam day.

INSIDE:

• Itineraries--List of official exam objectives covered

• ETAs--Amount of time needed to complete each lesson

• Travel Advisories--Expert advice on critical topics

• Local Lingo--Concise definitions of key terms and concepts

• Travel Assistance--Recommended resources for more information

• Exam Tips--Common exam pitfalls and solutions

• Checkpoints--End-of-chapter questions, answers, and explanations

• Career Flight Path--Career options mapped out to maximize the return from your IT journey

PRACTICE EXAMS:

• Practice exams for 220-701 & 220-702

• Hundreds of practice questions from the book

• Video training segment

• Mike's favorite PC tools and utilities

• E-book

Table of Contents

  1. Cover Page
  2. Mike Meyers’ Certification Passport
  3. Copyright Page
  4. Contents
  5. Check-In
  6. 1 The Art of the Tech
    1. Objective 1.01 How Computers Work
    2. Objective 1.02 Dealing with Customers
      1. Eliciting Answers
      2. Integrity
      3. Respect
      4. Assertiveness
    3. Objective 1.03 Troubleshooting Methodology
      1. Tech Toolkit
      2. Backup
      3. Steps
        1. Analyze
        2. Test
        3. Complete
    4. Checkpoint
      1. Review Questions
      2. Review Answers
  7. 2 Ports and Connectors
    1. Objective 2.01 Legacy Multifunction Ports
      1. Serial Ports
      2. Parallel Ports
    2. Objective 2.02 Standard Single-Function Ports
      1. The Keyboard Port
      2. The Mouse Port
      3. Video Ports
      4. Audio Ports
      5. Multimedia Ports
      6. MIDI/Joystick Ports
      7. Modem Ports
      8. Network Interface Ports
    3. Objective 2.03 Modern Multifunction Ports
      1. USB
      2. IEEE 1394
      3. SCSI
    4. Checkpoint
      1. Review Questions
      2. Review Answers
  8. 3 Maintenance and Safety Precautions
    1. Objective 3.01 Cleaning and Maintenance Procedures
      1. Liquid Cleaning Compounds
        1. Clean or Soapy Water
        2. Denatured Alcohol
        3. Glass Cleaner
        4. Vinegar and Water Solution
        5. Commercial Computer Cleaning Solutions
      2. Cleaning Tools
        1. Canned Air
        2. Lint-Free Cloths
        3. Brushes and Swabs
        4. Non-static Vacuums
      3. Cleaning the Outside of the PC, Monitor, and Peripherals
        1. Mice
        2. Keyboards
        3. Monitor Screens
      4. Cleaning Contacts, Connectors, Motherboard, and Components
        1. Contacts and Connectors
        2. Motherboards and Components
    2. Objective 3.02 Component Protection and Storage
      1. Power Problems
      2. Saving Your PC from Electrical Problems
        1. Uninterruptible Power Supplies
        2. Standby Power Systems
        3. Online UPS
        4. Line-Interactive UPS
        5. Surge Suppressors
        6. Unplug Your PC
        7. EMI Noise Filters
      3. Storing Components for Future Use
        1. Storage Environment
        2. Electrical Precautions
        3. Moisture
    3. Objective 3.03 Electrostatic Discharge Precautions and Procedures
      1. Types of ESD
        1. Catastrophic ESD Damage
        2. Hidden ESD Damage
        3. ESD Degradation
      2. Common ESD Protection Devices
        1. Antistatic Wrist and Ankle Straps
        2. Antistatic Mats
        3. Antistatic Floor Mats
        4. Antistatic Bags
    4. Objective 3.04 Safety and Environmental Issues
      1. Tech-Controlled Factors
        1. What to Wear?
        2. Control Those Cords!
        3. Use the Right Tool for the Job
        4. Heavy Devices
        5. Incident Reports
      2. Environmental Factors
      3. High-Voltage Equipment
        1. Power Supplies
        2. Monitors
        3. Fires
    5. Objective 3.05 Special Disposal Procedures and Environmental Protection Guidelines
      1. Batteries
      2. CRTs
      3. Toner and Inkjet Cartridges
      4. Chemical Solvents and Cans
      5. Material Safety Data Sheet
    6. Checkpoint
      1. Review Questions
      2. Review Answers
  9. 4 Motherboards, Power Supplies, and Cases
    1. Objective 4.01 Motherboards
      1. Chipsets
        1. Traditional Chipsets
        2. Modern Chipsets
        3. Latest and Future Chipsets
      2. Motherboard Form Factors
        1. ATX
        2. BTX
        3. NLX
        4. Proprietary Form Factors
      3. Motherboard Connections
      4. Installing a Motherboard
      5. Troubleshooting Motherboards
    2. Objective 4.02 Power Supplies
      1. Power Supply Form Factors
      2. Power Supply Connectors
        1. Output: Wattage and Harmonics
      3. Troubleshooting Power Supplies
    3. Objective 4.03 Cases
    4. Checkpoint
      1. Review Questions
      2. Review Answers
  10. 5 CPUs
    1. Objective 5.01 CPU Technology
      1. Inside the CPU
        1. Arithmetic Logic Unit
        2. Registers
        3. Floating-Point Unit
        4. Cache Memory
        5. Address Space
      2. Concepts
        1. Pipeline
        2. Clock Speed
        3. Multipliers
        4. Performance Ratings
        5. CPU Packages
        6. Voltage Regulator Modules
      3. Variations
        1. Enhanced Registers
        2. Hyper-Threading
        3. 64-Bit Processors
        4. Multicore CPUs
        5. Mobile CPUs
        6. Throttling
      4. Recommending a CPU
    2. Objective 5.02 Installing CPUs
      1. Compatibility Issues
      2. CPU Physical Installation
      3. Installing the Cooling System
      4. Installing a Liquid Cooling System
      5. Overclocking
    3. Objective 5.03 Troubleshooting CPUs
      1. Installation Problems
      2. Heat Issues
    4. Checkpoint
      1. Review Questions
      2. Review Answers
  11. 6 RAM
    1. Objective 6.01 RAM Overview
      1. RAM Form Factors
        1. SIMM
        2. DIMM
        3. RIMM
      2. RAM Packaging
      3. Memory Banks
      4. Memory Channels
      5. RAM Types
        1. Asynchronous RAM
        2. SDRAM
      6. RDRAM
      7. DDR SDRAM
      8. DDR2
      9. DDR3
        1. Error-Checking RAM: Parity and ECC
    2. Objective 6.02 Handling and Installing RAM
      1. Handling RAM
      2. Installing RAM Modules
      3. Confirm RAM Installation
    3. Objective 6.03 Troubleshooting RAM Errors
      1. False Memory Errors
      2. Common Symptoms of RAM Errors
      3. Common Causes of RAM Errors
    4. Checkpoint
      1. Review Questions
      2. Review Answers
  12. 7 BIOS and CMOS
    1. Objective 7.01 Boot Process and POST
      1. Power-on/CPU Wakes
      2. POST
      3. POST Error Codes
        1. Beep Codes
        2. Numeric and Text Codes
        3. POST Cards
      4. OS Loads
    2. Objective 7.02 System ROM
    3. Objective 7.03 System BIOS and CMOS Setup Utility
      1. System BIOS
        1. Updating the System BIOS
      2. CMOS Setup Utility
        1. Entering the CMOS Setup Utility
        2. Replacing the CMOS Battery
    4. Checkpoint
      1. Review Questions
      2. Review Answers
  13. 8 Hard Drives
    1. Objective 8.01 Hard Drive Technologies
      1. ATA
        1. PATA
        2. SATA
        3. eSATA
      2. SCSI
        1. SCSI Chains
        2. SCSI IDs
        3. Termination
    2. Objective 8.02 Installing Hard Drives
      1. Choosing Your Drive
      2. Jumpers and Cabling on PATA Drives
      3. Cabling SATA Drives
      4. Connecting SCSI Drives
    3. Objective 8.03 Partitioning and Formatting
      1. Partitioning
        1. Basic Disks
        2. Dynamic Disks
        3. How to Partition Using Disk Management
      2. Formatting
        1. FAT
        2. FAT32
        3. NTFS
        4. Disk Quotas
        5. How to Format a Partition
      3. Partitioning and Formatting During Installation
    4. Objective 8.04 Protecting Data with RAID
      1. Implementing RAID
    5. Objective 8.05 Maintaining and Troubleshooting Hard Drives
      1. Maintenance
        1. Error Checking
        2. Defragmentation
        3. Disk Cleanup
        4. Disk Management
      2. Troubleshooting
        1. Installation Errors
        2. Data Corruption
        3. Dying Hard Drive
    6. Checkpoint
      1. Review Questions
      2. Review Answers
  14. 9 Removable Media
    1. Objective 9.01 Floppy Drives
      1. Installing Floppy Drives
        1. Inserting Ribbon Cables
        2. Power
        3. CMOS
      2. Floppy Drive Maintenance and Troubleshooting
        1. Repairing Floppy Drives
    2. Objective 9.02 Flash Memory
      1. USB Thumb Drives
      2. Flash Cards
      3. Card Readers
      4. Maintaining and Troubleshooting Flash Media
    3. Objective 9.03 Optical Drives
      1. Capacity
      2. Speed
      3. Installing Optical Drives
        1. Blu-ray Disc Drive Considerations
      4. ISO Files
      5. Troubleshooting Optical Drives and Discs
    4. Objective 9.04 External Drives
    5. Checkpoint
      1. Review Questions
      2. Review Answers
  15. 10 Adapter Cards and Peripherals
    1. Objective 10.01 Input Devices
      1. Common I/O Devices
        1. Keyboards and Mice
        2. Scanners
        3. Digital Cameras
        4. Web Cameras
      2. Specialty I/O Devices
        1. Biometric Devices
        2. Bar Code Readers
        3. Touch Screens
        4. KVM Switches
    2. Objective 10.02 Adapter Cards
      1. PCI
        1. AGP
        2. PCI-X
        3. Mini-PCI
        4. PCI Express
      2. Installing Expansion Cards
        1. Step 1: Knowledge
        2. Step 2: Physical Installation
        3. Step 3: Device Drivers
        4. Step 4: Verify
      3. Troubleshooting Expansion Cards
        1. Device Manager
    3. Objective 10.03 Output Devices
      1. Sound
      2. Video
        1. Video Cards
        2. Monitors
      3. CRT Monitors
        1. Resolution
      4. LCD Monitors
        1. LCD Resolution
        2. LCD Technologies
        3. LCD Components
        4. Response Rate
        5. Contrast Ratio
      5. Projectors
      6. Common Features
        1. Adjustments
        2. Power Conservation
      7. Display Settings
  16. 11 Printers
    1. Objective 11.01 Types of Printers
      1. Dot-Matrix Printers
      2. Inkjet Printers
      3. Dye-Sublimation Printers
      4. Thermal Printers
      5. Laser and LED Printers
      6. Laser Printer Parts
      7. The Laser Printing Process
      8. Other Laser Printer Components
    2. Objective 11.02 Installing Printers
      1. Printer Languages
      2. Physical Connection
      3. Setting Up Printers
      4. Optimizing Print Performance
        1. Calibration
    3. Objective 11.03 Troubleshooting Printers
      1. Feed and Output
        1. Problems with Friction-Feed Mechanisms
        2. Problems with Tractor-Feed Mechanisms
      2. Printer Errors
        1. Out-of-Paper Errors
        2. Input/Output Errors
        3. Incorrect Port Mode Errors
        4. No Default Printer Errors
        5. Toner Low and Ink Low Errors
      3. Print Quality
        1. Dot-Matrix Print Quality Issues
        2. Inkjet Print Quality Issues
        3. Laser Print Quality Issues
        4. General Print Quality Issues
    4. Objective 11.04 Maintenance
      1. Cleaning Dot-Matrix Printers
      2. Cleaning Inkjet Printers
      3. Cleaning Thermal and Dye-Sublimation Printers
      4. Cleaning Laser Printers
      5. Periodic Maintenance of Laser Printers
    5. Checkpoint
      1. Review Questions
      2. Review Answers
  17. 12 Portable Computers
    1. Objective 12.01 Components
      1. RAM
      2. Hard Drives
      3. CPUs
      4. Video Cards
      5. Modular Drives
      6. Input Devices
      7. External Connections
      8. Mobile NICs, Mini-PCI, and Mini-PCIe
      9. PC Cards
        1. Parallel PC Cards
        2. ExpressCard
        3. Software Support for PC Cards
      10. Going Inside
    2. Objective 12.02 Power Management
      1. System Management Mode
      2. Requirements for APM/ACPI
      3. APM/ACPI Levels
      4. Configuration of APM/ACPI
    3. Objective 12.03 Power
      1. Nickel-Cadmium
      2. Nickel Metal Hydride
      3. Lithium Ion
        1. Smart Batteries
      4. Battery Maintenance Guidelines
      5. AC Adapters
    4. Objective 12.04 Docking Stations and Port Replicators
    5. Objective 12.05 Maintaining and Troubleshooting Portables
      1. Cleaning
      2. Heat
      3. Protect the Machine
        1. Tripping
        2. Storage
        3. Travel
        4. Shipping
        5. Security
      4. Troubleshooting Portable Computers
        1. Laptop Won’t Power On
        2. Screen Doesn’t Come on Properly
        3. Wireless Networking Doesn’t Work
        4. Handwriting Is Not Recognized
        5. Keyboard Doesn’t Work
        6. Touchpad Doesn’t Work
    6. Checkpoint
      1. Review Questions
      2. Review Answers
  18. 13 Operating System Fundamentals
    1. Objective 13.01 Characteristics of the Operating System
      1. CPU-Specific
      2. Application Compatibility
      3. PC Control
    2. Objective 13.02 Common Operating System Functions
      1. Communicating with Hardware
      2. Creating a User Interface
      3. Accessing and Supporting Programs
      4. Organizing and Manipulating Programs and Data
    3. Objective 13.03 Operating System Interfaces
      1. Command Line Interface
        1. Accessing the Command Line Interface
        2. Issuing Instructions Using the Command Line
        3. Navigating Using a Command Line Interface
        4. Running Applications from the Command Line Prompt
      2. Graphical User Interface
    4. Objective 13.04 Common Microsoft Windows Features
      1. Login Screen
      2. Desktop
        1. My Computer/Computer
        2. My Documents, My [Whatever]
        3. User’s Files
        4. My Network Places/Network
        5. Recycle Bin
        6. Windows Sidebar
      3. Taskbar
        1. Start Menu
        2. Quick Launch
        3. Active Programs Area
        4. Notification Area
        5. Configuring the Taskbar
      4. OS Files and Folders
        1. System Folder
        2. Registry
        3. Virtual Memory/Page File
      5. Program Files
      6. Hot Keys
    5. Checkpoint
      1. Review Questions
      2. Review Answers
  19. 14 Windows in Detail
    1. Objective 14.01 Essential Tech Utilities
      1. Right-Click
      2. Control Panel
      3. Device Manager
      4. System Tools
        1. Activate Windows (XP, Vista)
        2. Backup (2000, XP)
        3. Backup Status and Configuration (Vista, 7)
        4. Character Map (All)
        5. Disk Cleanup (All)
        6. Disk Defragmenter (All)
        7. Files and Settings Transfer Wizard (XP)
        8. Windows Easy Transfer (Vista)
        9. Scheduled Tasks (All)
        10. Security Center (XP)
        11. System Information (All)
        12. System Restore (XP, Vista)
        13. BitLocker (Vista Enterprise and Ultimate)
      5. Microsoft Management Console
      6. Administrative Tools
        1. Computer Management
        2. Services
    2. Objective 14.02 Windows Structure
      1. NT File System (NTFS)
        1. Long Filenames
        2. Redundancy
        3. Backward Compatibility
        4. Recoverability
        5. Security
    3. Objective 14.03 Booting Windows
      1. Booting Windows 2000/XP
        1. The Boot Process
        2. System Partition Files
      2. Booting Windows Vista/7
    4. Objective 14.04 Windows Versions
      1. Windows 2000
      2. Windows XP
        1. Windows XP Professional
        2. Windows XP Home
        3. Windows XP Media Center
      3. Windows Vista
        1. Windows Vista Home Basic
        2. Windows Vista Home Premium
        3. Windows Vista Business
        4. Windows Vista Ultimate
      4. Windows 64-Bit Versions
        1. Transitioning to 64-Bit Windows
    5. Checkpoint
      1. Review Questions
      2. Review Answers
  20. 15 Installing and Upgrading Windows
    1. Objective 15.01 Preparing for Installation or Upgrade
      1. Identify Hardware Requirements
      2. Verify Hardware and Software Compatibility
      3. Perform a Clean Installation or an Upgrade
        1. Clean Installation
        2. Upgrade Installation
        3. Multiboot Installation
        4. Other Installation Methods
      4. Back Up and Restore Existing Data, if Necessary
      5. Select an Installation Method
      6. Partition the Hard Drive and Choose a System
      7. Your Computer’s Network Role
      8. Your Computer’s Language and Locale Settings
      9. Post-Installation Tasks
    2. Objective 15.02 Installing and Upgrading Windows 2000, XP, and Vista
      1. During the Installation
      2. Installing or Upgrading to Windows 2000 Professional
        1. Hardware Requirements
      3. Installing or Upgrading to Windows XP Professional
        1. Upgrade Paths
        2. XP Hardware Requirements
        3. Hardware and Software Compatibility
        4. Booting into Windows XP Setup
        5. Registration vs. Activation
      4. Installing or Upgrading to Windows Vista
        1. Upgrade Paths
        2. Hardware Requirements
        3. Hardware and Software Compatibility
      5. Upgrading Issues
      6. The Windows 2000/XP Clean Installation Process
      7. The Windows Vista Clean Installation Process
      8. Post-Installation Tasks
        1. Identifying Installation Problems
        2. Patches, Service Packs, and Updates
        3. Upgrading Drivers
        4. Restoring User Data Files (if Applicable)
        5. Files and Settings Transfer Wizard
        6. User State Migration Tool
        7. Windows Easy Transfer
    3. Objective 15.03 Troubleshooting Installations and Upgrades
      1. Text Mode Errors
      2. Graphical Mode Errors
        1. Hardware Detection Errors
        2. Can’t Read CAB Files (Windows 2000/XP only)
      3. Lockups During Install
        1. Smart Recovery, Repair Install
        2. Optical Drive, Hard Drive
        3. Log Files
      4. No Installation Is Perfect
  21. 16 Maintaining, Optimizing, and Troubleshooting Windows
    1. Objective 16.01 Maintaining Windows
      1. Patches, Updates, and Service Packs
        1. Automatic Updates
      2. Managing User Accounts and Groups
        1. Using the Users and Passwords Applet in Windows 2000
        2. Creating a New User in Windows 2000
        3. Managing Users in Windows XP
        4. Managing Users in Windows Vista
        5. Passwords
      3. Hard Drive Tools and Tasks
      4. Registry Maintenance
      5. Security: Spyware/Antivirus/Firewall
    2. Objective 16.02 Optimizing Windows
      1. Installing and Removing Software
        1. System Information Tool
        2. Installing Software
        3. Removing Software
        4. Adding or Removing Windows Components
      2. Installing/Optimizing a Device
        1. Driver Updates
        2. Driver Signing
        3. Device Manager
        4. Adding a New Device
        5. Performance Options
      3. Resource Tracking
        1. Task Manager
        2. Performance Console
      4. Preparing for Problems
        1. Back Up Personal Data
        2. Backup Utility for Windows 2000 and XP (NTBackup)
        3. Backup and Restore Center for Vista
        4. System Restore
        5. Installing Recovery Console
        6. System Recovery Options
    3. Objective 16.03 Troubleshooting Windows
      1. Failure to Boot
        1. Attempt to Repair Using Recovery Console
        2. Attempt to Restore
        3. Rebuild
      2. Failure to Load the GUI
        1. Device Drivers
        2. Registry
        3. Advanced Startup Options
      3. Troubleshooting Tools in the GUI
        1. Event Viewer
        2. Startup Programs
        3. Services
        4. System Files
        5. System Restore
      4. Application Compatibility
  22. 17 Networking
    1. Objective 17.01 Networking Components for the PC
      1. Installing Network Adapters and Drivers
        1. The Link Between Networking Hardware and Data Packets
      2. Client Service
      3. Software Protocols
    2. Objective 17.02 Network Topologies
      1. Star Bus
    3. Objective 17.03 Network Cabling Standards
      1. Ethernet
        1. Shielded Twisted Pair
        2. Implementing 10/100/1000BaseT
        3. Plenum vs. PVC Cabling
        4. Duplex and Half-Duplex
        5. Link Lights
        6. Fiber-Optic Ethernet
        7. Hubs and Switches
      2. Networking with FireWire and USB
    4. Objective 17.04 Network Operating Systems
      1. Network Organization
        1. Client/Server
        2. Peer-to-Peer
        3. Domain-Based
    5. Objective 17.05 Installing and Configuring a LAN
      1. Installing a NIC
      2. Configuring a Network Client
        1. Client for Microsoft Networks
      3. Configuring Simple Protocols
        1. NetBEUI
      4. Configuring TCP/IP
        1. Network Addressing
        2. TCP/IP Services
        3. TCP/IP Settings
        4. TCP/IP Tools
        5. Steps for Configuring TCP/IP
        6. Automatic Private IP Addressing
      5. Sharing and Security
        1. Simple File Sharing
        2. Sharing Drives and Folders
        3. Accessing Shared Drives/Directories
        4. Administrative Shares
        5. Universal Naming Convention
        6. NET Command
        7. Sharing Printers
    6. Objective 17.06 Troubleshooting Networks
      1. OSI Seven-Layer Model
      2. Mike’s Four-Layer Model
        1. Hardware
        2. Protocols
        3. Network
        4. Shared Resources
    7. Checkpoint
      1. Review Questions
      2. Review Answers
  23. 18 Wireless Networking
    1. Objective 18.01 Wireless Networking Basics
      1. Wireless Networking Components
      2. Wireless Networking Software
      3. Wireless Network Modes
        1. Ad Hoc Mode
        2. Infrastructure Mode
      4. Wireless Networking Security
        1. SSID and Administrator Password
        2. MAC Filtering
        3. WEP
        4. WPA
        5. WPA2
      5. Wireless Networking Speed
      6. Wireless Networking Range
    2. Objective 18.02 Wireless Networking Standards
      1. IEEE 802.11–Based Wireless Networking
        1. Wi-Fi Wireless Networking Standards
      2. Infrared Wireless Networking
        1. Infrared Data Association Standard
      3. Bluetooth
      4. Cellular
    3. Objective 18.03 Configuring Wireless Networking
      1. Wi-Fi
        1. Ad Hoc Mode
        2. Infrastructure Mode
    4. Checkpoint
      1. Review Questions
      2. Review Answers
  24. 19 The Internet
    1. Objective 19.01 Connecting to the Internet
      1. Dial-up Networking
        1. Modems
        2. Network and Internet Connections
        3. ISDN
      2. Dedicated Connections
        1. DSL
        2. Cable
      3. LAN
      4. Wireless
      5. Satellite
      6. Internet Connection Sharing
      7. Windows Firewall
    2. Objective 19.02 Internet Software Tools
      1. The World Wide Web
        1. Configuring the Browser
      2. E-mail
        1. E-mail Security
        2. Web Mail
      3. Newsgroups
      4. File Transfer Protocol
      5. Telnet and SSH
      6. Remote Desktop
      7. Virtual Private Networks
      8. Voice over IP
      9. Remote Assistance
    3. Checkpoint
      1. Review Questions
      2. Review Answers
  25. 20 Computer Security
    1. Objective 20.01 Analyzing Security Threats
      1. Unauthorized Access
      2. Data Destruction
      3. Administrative Access
      4. System Crash/Hardware Failure
      5. Virus/Spyware
    2. Objective 20.02 Protecting Local Computers
      1. What to Back Up
        1. Essential Data
        2. Off-Site Storage
      2. Migrating and Retiring
        1. Migration Practices
        2. Recycle
      3. Social Engineering
        1. Infiltration
        2. Telephone Scams
        3. Dumpster Diving
        4. Physical Theft
      4. Access Control
        1. Secure Physical Area and Lock Down Your System
        2. Authentication
        3. NTFS, Not FAT32
        4. Users and Groups
      5. Objective 20.03 Protecting Networked Computers
        1. User Account Control Through Groups
        2. Security Policies
        3. Data Classification and Compliance
        4. Malicious Software
          1. Viruses
          2. Trojans
          3. Worms
          4. Antivirus Programs and Viruses
          5. Virus Prevention Tips
          6. Virus Recovery Tips
          7. Spam
          8. Pop-ups, Spyware, and Adware
        5. Firewalls
        6. Encryption
          1. Network Authentication
          2. Configuring Dial-up Encryption
          3. Data Encryption
          4. Application Encryption
        7. Wireless Issues
        8. Reporting
          1. Event Viewer
          2. Incidence Reporting
      6. Checkpoint
        1. Review Questions
        2. Review Answers
  26. A Career Flight Path
    1. CompTIA Network+ Certification
    2. CompTIA Security+ Certification
    3. Microsoft Technical Series Certifications
    4. Cisco Certification
  27. B About the Download
    1. System Requirements
    2. Installing and Running Total Tester
    3. About Total Tester
    4. Playing Mike Meyers’ Introduction Video
    5. CompTIA A+ Acronyms List and CompTIA A+ Exam Objectives
    6. Shareware and Freeware
    7. Technical Support
  28. Glossary
  29. Index