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Microsoft® Windows® XP Professional Administrator's Pocket Consultant, 2nd Edition

Book Description

Fully updated for Windows XP Service Pack 2, this utterly practical, pocket-sized guide zeroes in on essential desktop support issues and procedures, delivering ready answers through quick-reference tables, lists, and step-by-step instructions.

Table of Contents

  1. Microsoft® Windows® XP Professional Administrator’s Pocket Consultant, Second Edition
  2. Acknowledgments
  3. Introduction
    1. What Is This Book For?
    2. How Is This Book Organized?
    3. Conventions Used in This Book
    4. Support
  4. I. Windows XP Professional Essentials
    1. 1. Introduction to Windows XP Professional Administration
      1. Getting Started with Windows XP Professional
        1. Understanding Interface Changes
        2. Introducing New Mouse Tricks
        3. Introducing Security and Maintenance Changes
        4. Improving the User Experience
      2. Installing Administration Tools on Windows XP
      3. Updating Group Policy Objects for Service Packs
      4. Introducing Support Services
      5. Working with the Automated Help System
        1. Using the Help And Support Center
        2. Introducing the Application Framework
        3. Monitoring System Health
          1. Viewing System Health Statistics
          2. Troubleshooting Problems with System Health Statistics
      6. Understanding and Using Error Reporting
        1. Error Reporting Basics
        2. Configuring Error Reporting
      7. Understanding and Using Automatic Updates
        1. An Overview of Automatic Updates
        2. Configuring Automatic Updates
        3. Downloading and Installing Automatic Updates
        4. Removing Automatic Updates to Recover from Problems
        5. Restoring Declined Updates
    2. 2. Configuring the Environment
      1. Obtaining System Information
        1. Checking My Computer Information
        2. Checking Advanced System Information
        3. Working with WMI Control
          1. Accessing WMI Control on Local and Remote Systems
          2. Setting WMI Logon Credentials
          3. Configuring WMI Logging
          4. Backing Up and Restoring the WMI Repository
      2. Using System Support Tools
        1. Working with Standard Support Tools
          1. Working with Disk Cleanup
          2. Configuring Dr. Watson
          3. Verifying System Files Using File Signature Verification
        2. Managing System Configuration, Startup, and Boot
          1. Understanding Startup Modes and Troubleshooting System Startup
          2. Changing System Configuration Files
          3. Changing Boot Options
          4. Enabling and Disabling Startup Applications for Troubleshooting
          5. Enabling and Disabling Services for Troubleshooting
      3. Managing System Properties
        1. The General Tab
        2. The Computer Name Tab
        3. The Hardware Tab
        4. The Advanced Tab
          1. Setting Windows Performance
          2. Setting Application Performance
          3. Configuring Virtual Memory
          4. Configuring Data Execution Prevention
          5. Configuring System and User Environment Variables
            1. Creating an environment variable
            2. Editing an environment variable
            3. Deleting an environment variable
          6. Configuring System Startup and Recovery
            1. Setting startup options
            2. Setting recovery options
          7. Enabling and Disabling Error Reporting
        5. The System Restore Tab
          1. Changing Disk Usage for System Restore
          2. Enabling or Disabling System Restore
        6. The Automatic Updates Tab
        7. The Remote Tab
    3. 3. Configuring Hardware Devices and Drivers
      1. Installing and Maintaining Devices: The Basics
      2. Accessing Device Utilities through Computer Management
        1. Starting and Using Computer Management
        2. Managing Devices on Local and Remote Systems
      3. Getting Started with Device Manager
      4. Using Device Drivers
        1. Device Driver Essentials
        2. Using Signed and Unsigned Device Drivers
      5. Configuring Device Drivers
        1. Tracking Driver Information
        2. Installing and Updating Device Drivers
        3. Rolling Back Drivers
        4. Removing Device Drivers for Removed Devices
        5. Uninstalling Device Drivers
      6. Managing Hardware
        1. Adding New Hardware
        2. Enabling and Disabling Hardware
        3. Troubleshooting Hardware
      7. Customizing Hardware Device Settings
        1. Configuring Keyboard Settings
        2. Configuring Mouse Settings
        3. Configuring Sounds and Audio Devices
          1. Controlling Sound Volume
            1. Displaying a Shortcut to Volume Control
            2. Controlling Which Devices Have Volume Controls
          2. Configuring Audio Settings for Recording Devices
          3. Configuring Speakers and Audio Playback
            1. Configuring Speakers and Headphones
            2. Setting the Volume of External Speakers and Headphones
            3. Setting Hardware Performance and Playback Quality
          4. Configuring System Sound Effects
          5. Configuring Multimedia Audio and Voice Settings
        4. Adjusting Regional Settings
        5. Setting the Date and Time
      8. Managing Internet Time
        1. Internet Time Overview
        2. Configuring Internet Time in Workgroups
        3. Configuring Internet Time in Domains
    4. 4. Customizing Menus, the Windows Taskbar, and Toolbars
      1. Optimizing Windows XP Menus
        1. Changing Between Classic and Simple Start Menu
        2. Customizing Classic Start Menu Options
        3. Customizing Simple Start Menu Settings
        4. Modifying Menus and Their Options
          1. Rearranging Items on the Start Menu
          2. Reorganizing Menu Options
          3. Adding, Modifying, and Deleting Menus
          4. Adding Menu Options to the Start Menu
          5. Displaying the Administrative Tools Menu
          6. Enabling and Disabling Personalized Menus
      2. Customizing the Taskbar
        1. Understanding the Taskbar
        2. Changing the Taskbar Size and Position
        3. Auto Hiding, Locking, and Controlling Taskbar Visibility
        4. Grouping Similar Taskbar Items
        5. Controlling Programs in the Notification Area
          1. Adding or Removing Startup Programs
          2. Controlling Icon Display in the Notification Area
      3. Optimizing Toolbars
        1. Displaying Custom Toolbars
        2. Customizing the Quick Launch Toolbar
        3. Restoring the Show Desktop Button
        4. Creating Personal Toolbars
    5. 5. Optimizing the Desktop and Screen Appearance
      1. Using Keyboard Shortcuts to Master the Desktop
      2. Working with Desktop Themes
        1. Applying and Removing Themes
        2. Tailoring and Saving Themes
        3. Deleting Custom Themes
      3. Optimizing the Desktop Environment
        1. Setting the Desktop Background
        2. Controlling Default Desktop Icons
          1. Adding and Removing Default Desktop Icons
          2. Restoring Icons to the Desktop
        3. Placing Custom Content on the Desktop
          1. Adding Custom Content
          2. Removing Custom Content
        4. Locking Custom Content on the Desktop
        5. Cleaning Up the Desktop
      4. Screen Saver Dos and Don’ts
        1. Configuring Screen Savers with Password Protection
        2. Reducing Screen Saver Resource Usage
        3. Setting Energy-Saving Settings for Monitors
      5. Modifying Display Appearance and Video Settings
        1. Configuring Display Appearance
        2. Configuring Video Settings
          1. Checking the Current Video Adapter and Monitor
          2. Changing the Video Driver
          3. Changing the Monitor
          4. Changing the Screen Resolution and Color Quality
          5. Changing the Display Refresh Rate
          6. Setting Color Matching for Graphics Design
    6. 6. Installing and Maintaining Programs
      1. Program Installation: The Essentials
        1. Working with Autorun
        2. Program Setup and Compatibility
        3. Permissions Required for Installing Programs
      2. Installing Programs Using Alternate Settings, Permissions, and Configurations
        1. Installing Programs without Autorun or Across the Network
        2. Making Programs Available to All or Selective Users
        3. Running Setup Using Alternate Credentials
        4. Special Installation Considerations for 16-Bit and MS-DOS Programs
        5. Forcing Program Compatibility
          1. Using the Program Compatibility Wizard
          2. Setting Compatibility Options Directly
      3. Managing Installed Programs
      4. Uninstalling Programs
      5. Resolving Failed Uninstalls
        1. Working with the Windows Installer Clean Up Utility
        2. Working with the Windows Installer Zapper
        3. Removing Registry Settings for Failed Installations
        4. Removing Partial or Damaged Registry Settings for Individual Programs
      6. Removing Adware, Spyware, and Other Rogue Programs
  5. II. Windows XP Professional Core Administration
    1. 7. Managing User Access and Global Settings
      1. Understanding User and Group Accounts
        1. Local User Account Essentials
        2. Group Account Essentials
      2. Managing User Access to Workstations in Workgroups
        1. Understanding User Access Levels in Workgroups
        2. Creating Local User Accounts to Grant Access to Workstations
        3. Changing Access Levels for Users in Workgroups
        4. Creating Workstation Passwords for User Accounts
        5. Changing or Removing User Passwords
        6. Recovering User Passwords
        7. Controlling Logon: Welcome Screens and Classic Logons
        8. Configuring Fast User Switching
        9. Logging On as Administrator
      3. Managing User Access to Workstations in Domains
        1. Understanding User Access Levels in Domains
        2. Granting Access to Workstations
        3. Changing Access Levels for Users
        4. Changing and Resetting Workstation Passwords for User Accounts
        5. Requiring Secure Logon to Workstations
        6. Denying Access to Workstations
      4. Managing Stored Passwords
        1. Adding Key Ring Entries
        2. Editing Key Ring Entries
        3. Removing Key Ring Entries
      5. Using the .NET Passport Wizard to Create a Microsoft .NET Passport
      6. Managing Local User and Group Accounts
        1. Creating Local User Accounts
        2. Creating Local Groups for Workstations
        3. Adding and Removing Local Group Members
        4. Enabling Local User Accounts
        5. Creating a Secure Guest Account
        6. Renaming Local User and Group Accounts
        7. Deleting Local User and Group Accounts
      7. Managing Remote Access to Workstations
        1. Configuring Remote Assistance
        2. Configuring Remote Desktop Access
        3. Making Remote Desktop Connections
    2. 8. Managing Laptops and Traveling Users
      1. Configuring Power Management Settings
        1. Using Power Schemes
          1. Creating or Optimizing Power Schemes
          2. Deleting Power Schemes
        2. Using Alarms and Configuring Alarm Actions
          1. Configuring Low Battery Alarms
          2. Configuring Critical Battery Alarms
          3. Configuring Alarm Actions
        3. Working with the Power Meter
        4. Configuring Advanced Behaviors and Power Buttons
        5. Enabling or Disabling Hibernation
      2. Implementing Hardware Profiles
        1. Configuring the Way Hardware Profiles Are Used
        2. Configuring Docked and Undocked Profiles
        3. Copying, Renaming, and Deleting Hardware Profiles
      3. Configuring Networking for Laptops
        1. Configuring Dynamic IP Addresses
        2. Configuring Alternate Private IP Addresses
    3. 9. Configuring User and Computer Policies
      1. Group Policy Essentials
        1. Understanding Policy Application
        2. Accessing and Using Local Group Policies
        3. Accessing and Using Site, Domain, and Organizational Unit Policies
        4. Using the Group Policy Console
      2. Configuring Policies
        1. Viewing Policies and Templates
        2. Enabling, Disabling, and Configuring Policies
        3. Adding or Removing Templates
      3. Working with File and Data Management Policies
        1. Configuring Disk Quota Policies
        2. Configuring System Restore Policies
        3. Configuring Offline File Policies
          1. Setting Offline File Configuration Policies
          2. Administratively Controlling Offline Files and Subfolders
          3. Setting Offline File Synchronization Policies
          4. Setting Offline File Cache Policies
      4. Working with Access and Connectivity Policies
        1. Configuring Network Policies
        2. Configuring Remote Assistance Policies
      5. Working with Computer and User Script Policies
        1. Controlling Script Behavior through Policy
        2. Assigning Computer Startup and Shutdown Scripts
        3. Assigning User Logon and Logoff Scripts
      6. Working with Logon and Startup Policies
        1. Hiding the Welcome Screen
        2. Using Classic Logon vs. Simple Logon
        3. Setting Policy-Based Startup Programs
        4. Disabling Run Lists through Policy
    4. 10. Managing Disk Drives and File Systems
      1. Disk Management Essentials
        1. Using My Computer
        2. Using Disk Management
        3. Using FSUtil and DiskPart
      2. Working with Basic and Dynamic Disks
      3. Using Basic and Dynamic Disks
        1. Understanding the Active, Boot, and System Designations
        2. Installing and Initializing New Physical Disks
        3. Marking a Partition as Active
        4. Converting a Basic Disk to a Dynamic Disk and Vice Versa
      4. Working with Disks, Partitions, and Volumes
      5. Partitioning Disks and Preparing Them for Use
        1. Creating Partitions and Logical Drives on Basic Disks
        2. Creating Simple, Spanned, and Striped Volumes on Dynamic Disks
        3. Extending Volumes on Dynamic Disks
        4. Formatting Partitions and Volumes
        5. Assigning, Changing, or Removing Drive Letters and Paths
        6. Assigning, Changing, or Deleting a Volume Label
        7. Deleting Partitions, Volumes, and Logical Drives
        8. Converting a Volume to NTFS
        9. Recovering a Failed Simple, Spanned, or Striped Disk
      6. Moving a Dynamic Disk to a New System
      7. Troubleshooting Common Disk Problems
    5. 11. Managing File Security and Sharing
      1. File Security and Sharing Options
      2. Controlling Access to Files and Folders with NTFS Permissions
        1. Understanding and Using the Basic Permissions
          1. Working with and Setting Basic Permissions
          2. Special Identities and Best Practices for Assigning Permissions
        2. Assigning Special Permissions
        3. File Ownership and Permission Assignment
          1. Taking Ownership of Files and Folders
          2. Granting the Take Ownership Right
        4. Applying Permissions through Inheritance
          1. Inheritance Essentials
          2. Viewing the Inherited Permissions
          3. Stopping Inheritance
          4. Restoring Inherited Permissions
        5. Determining the Effective Permissions and Troubleshooting
      3. Sharing Folders over the Network
        1. Controlling Access to Network Shares
        2. Creating a Shared Folder
          1. Sharing a Folder and Setting Share Permissions in Windows Explorer
          2. Sharing a Folder and Setting Share Permissions in Computer Management
        3. Using and Accessing Shared Folders
          1. Using My Network Places to Access Shared Folders
          2. Using Windows Explorer to Create Network Drives and Access Shared Folders
        4. Using and Accessing Shared Folders for Administration
    6. 12. Configuring Offline Files, Disk Quotas, Shadow Copies, and More
      1. Configuring Advanced Windows Explorer Options
        1. Setting Group Policy for Windows Explorer and Folder Views
        2. Managing Drive Access in Windows Explorer
        3. Managing File Type Associations
          1. Viewing File Type Associations
          2. Changing File Type Associations
          3. Deleting File Extensions
      2. Configuring Offline Files
        1. Understanding Offline Files
        2. Making Files or Folders Available Offline
          1. Step 1: Share Folders
          2. Step 2: Make Folders Available for Offline Use
        3. Making Offline Files Unavailable
        4. Configuring Computers to Use Offline Files
        5. Managing Offline Files on the User’s Computer
          1. Viewing Offline Files
          2. Making Folders Available Offline Manually
          3. Making Web Pages Available Offline Manually
          4. Configuring Automatic Synchronization of Offline Resources
          5. Synchronizing Offline Resources Manually
          6. Configuring Offline File Disk Space Usage and Caching
      3. Configuring Disk Quotas
        1. Using Disk Quotas
        2. Enabling Disk Quotas on NTFS Volumes
        3. Viewing Disk Quota Entries
        4. Creating Disk Quota Entries
        5. Updating and Customizing Disk Quota Entries
        6. Deleting Disk Quota Entries
        7. Exporting and Importing Disk Quota Settings
        8. Disabling Disk Quotas
      4. Using Shadow Copies and Recovering Shared Files
        1. Configuring Shadow Copies on a Server
        2. Viewing, Changing, and Restoring Shadow Copies
  6. III. Windows XP Professional Networking, Optimization, and Security
    1. 13. Configuring and Troubleshooting TCP/IP Networking
      1. Installing Networking Components
        1. Installing Network Adapters
        2. Installing Networking Services (TCP/IP)
      2. Configuring Local Area Connections
        1. Configuring Static IP Addresses
          1. Using the PING Command to Check an Address
          2. Configuring Static IP Addresses
        2. Configuring Dynamic IP Addresses and Alternate IP Addressing
        3. Configuring Multiple Gateways
        4. Configuring DNS Resolution
          1. Basic DNS Settings
          2. Advanced DNS Settings
        5. Configuring WINS Resolution
      3. Managing Local Area Connections
        1. Enabling and Disabling Local Area Connections
        2. Checking the Status, Speed, and Activity for Local Area Connections
        3. Viewing Network Configuration Information
        4. Renaming Local Area Connections
        5. Repairing Local Area Connections
      4. Troubleshooting and Testing Network Settings
        1. Performing Basic Network Tests
        2. Resolving IP Addressing Problems
        3. Releasing and Renewing DHCP Settings
        4. Registering and Flushing DNS
        5. Performing Detailed Network Diagnostics
    2. 14. Managing Mobile Networking and Remote Access
      1. Understanding Mobile Networking and Remote Access
      2. Creating Connections for Remote Access
        1. Creating a Dial-Up Connection
          1. Working with Dialing Rules and Locations
            1. Viewing and Setting the Default Dialing Location
            2. Creating Dialing Locations
            3. Deleting Dialing Locations
          2. Creating a Dial-Up Internet Connection to an ISP
          3. Creating a Dial-Up Connection to the Workplace
        2. Creating a Broadband Connection
        3. Creating a VPN Connection
      3. Configuring Connection Properties
        1. Configuring Automatic or Manual Connections
        2. Configuring Proxy Settings for Mobile Connections
        3. Configuring Connection Logon Information
        4. Configuring Connection Attempts and Automatic Disconnection
        5. Configuring Redialing Options
        6. Setting a Connection to Use Dialing Rules
        7. Configuring Primary and Alternate Phone Numbers
        8. Configuring Identity Validation
        9. Configuring Networking Protocols and Components
        10. Enabling and Disabling the Windows Firewall for Network Connections
      4. Establishing Connections
        1. Connecting with Dial-Up
        2. Connecting with Broadband
        3. Connecting with VPN
      5. Wireless Networking
        1. Wireless Network Devices and Technologies
        2. Wireless Security
        3. Installing and Configuring a Wireless Adapter
        4. Checking the Wireless Connection
        5. Connecting to and Configuring Available and Preferred Wireless Networks
        6. Controlling Ad Hoc and Infrastructure Networking
    3. 15. Managing Advanced Internet Options
      1. Customizing URLs
        1. Setting Home Page, Search, and Support URLs
        2. Customizing Favorites and Links
      2. Customizing the Browser User Interface
        1. Creating Custom Titles
        2. Creating Custom Logos
        3. Creating Custom Buttons for Internet Explorer
      3. Setting Default Internet Programs
      4. Managing Connection and Proxy Settings
        1. Managing Connection Settings through Group Policy
        2. Enabling and Configuring Proxy Settings
      5. Managing Browser Cookies and Other Temporary Internet Files
      6. Secure Browsing and Local Machine Lockdown
        1. Understanding the Browser Information Bar and Browser Security Enhancements
        2. Using the Add-on Manager for Internet Explorer
        3. Configuring the Pop-up Blocker
      7. Managing Internet Explorer Security Zones
        1. Understanding Security Zones
        2. Controlling Security Zone Usage through Group Policy
        3. Configuring Security Zones through Group Policy
        4. Configuring the Internet Security Zone
        5. Configuring the Local Intranet Zone
        6. Configuring the Trusted Sites Security Zone
        7. Configuring the Restricted Sites Security Zone
      8. Additional Policies That Might Be Useful for Managing Internet Options
    4. 16. Optimizing Windows XP Professional
      1. Improving Windows XP Performance
        1. Optimizing Processor Scheduling
        2. Optimizing Memory Management
        3. Optimizing the Menu System
        4. Optimizing Applications, Processes, and Services
      2. Optimizing Disk Drives
        1. Reducing Disk Space Usage
        2. Checking for Disk Errors
          1. Running Check Disk from the Command Line
          2. Running Check Disk Interactively
        3. Defragmenting Disks
        4. Compressing Drives and Data
          1. Compressing Drives
          2. Compressing Files and Directories
          3. Expanding Compressed Drives
          4. Expanding Compressed Files and Directories
        5. Encrypting Drives and Data
          1. Encrypting Files and Directories
          2. Decrypting Files and Directories
      3. Enhancing Security
        1. Using Security Center
        2. Configuring the Windows Firewall
          1. Enabling and Disabling the Windows Firewall
          2. Configuring Exceptions for Programs
          3. Configuring Exceptions for TCP and UDP Ports
          4. Restoring the Original Windows Firewall Configuration
      4. Detecting and Resolving Windows XP Errors
      5. Scheduling Maintenance Tasks
        1. Understanding Task Scheduling
        2. Viewing Tasks on Local and Remote Systems
        3. Creating Tasks with the Scheduled Task Wizard
        4. Changing Task Properties
        5. Enabling and Disabling Tasks
        6. Running Tasks Immediately
        7. Copying and Moving Tasks from One System to Another
        8. Deleting Scheduled Tasks
        9. Troubleshooting Scheduled Tasks
    5. 17. Troubleshooting Windows XP Professional
      1. Using Remote Assistance to Resolve Problems
        1. Understanding Remote Assistance
        2. Creating Remote Assistance Invitations
        3. Offering Remote Assistance
        4. Responding To and Accepting Invitations
        5. Checking Invitation Status
        6. Expiring, Resending, and Deleting Invitations
      2. Troubleshooting Startup and Shutdown
        1. Resolving Startup Issues Using Safe Mode
        2. Repairing Missing or Corrupted System Files
          1. Creating System Recovery Data
          2. Using the Recovery Data to Restore a System
        3. Resolving Restart or Shutdown Issues
        4. Repairing and Reinstalling Windows XP
        5. Making Sense of Stop Errors
      3. Using Restore Points
        1. Understanding System Restore
        2. Creating Manual Restore Points
        3. Recovering from Restore Points
  7. A. Working with Files and Folders
    1. Windows XP File Structures
      1. Working with FAT and NTFS Volumes
      2. File Naming
      3. Accessing Long File Names under MS-DOS
        1. How Windows XP Creates an Abbreviated File Name
        2. The Rules of Truncation
    2. Exploring Files and Folders
      1. Using Windows Explorer
        1. Windows Explorer Views and Toolbars
        2. Understanding Windows Explorer Icons
        3. Displaying Hidden and Compressed Files in Windows Explorer
      2. Customizing Folder Views
        1. Working with Folder Templates
        2. Enabling Folder Tasks View
        3. Configuring Custom Folder Views
        4. Setting Views for Multiple Folders
      3. Formatting Floppy Disks and Other Removable Disks
      4. Copying Floppy Disks
    3. Managing Files
      1. Selecting Files and Folders
      2. Copying Files and Folders by Dragging
      3. Copying Files and Folders to Locations That Aren’t Displayed
      4. Copying and Pasting Files
      5. Moving Files by Cutting and Pasting
      6. Renaming Files and Folders
      7. Deleting Files and Folders
      8. Creating Folders
      9. Examining Drive Properties
      10. Examining File and Folder Properties
  8. B. About the Author
  9. Index
  10. About the Author
  11. Copyright