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Microsoft Windows Vista On Demand by Steve Johnson - Perspection, Inc.

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Getting Remote Assistance

Sometimes the best way to fix a computer problem is to get help from a friend or colleague who knows how to solve it. If your friend or colleague lives too far away to help you in person, you can use Remote Assistance within Windows Live Messenger and an Internet connection to help you get the support and answers you need. You can ask a trusted contact in another location to connect to your computer over the Internet and provide support in real time. After connecting to your computer, you can invite a contact to view your desktop, chat online using instant messages, talk online using a microphone and speakers, and send files. Instead of simply talking about a solution, sometimes you need someone to show you how to perform ...

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