How Information Technology Functions
Most people agree that the purpose of an Information Technology department is to serve current business needs as well as to advance long-term goals. Unfortunately, this isn’t always clear, for a variety of reasons. Sometimes, communication is poor. Often, no one has given much thought to what it takes, technically speaking, to serve business needs. Many networks appear to have sprouted like mushrooms after a rain, without the benefit of anything resembling an overall vision. Changing the situation is complicated by a number of factors:
Legacy hardware and software
Incompatible operating systems and applications that were adopted to solve specific divisional or departmental problems
Rapidly changing technologies ...
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