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Microsoft Windows Intune 2.0: Quickstart Administration by David Overton

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Remote Assistance alerts

A Remote Assistance alert is generated when a user requests help from the Windows Intune Center by clicking the link under Microsoft Easy Assist.

Remote Assistance alerts

When the user clicks the link on their computer, the Microsoft Easy Assist changes to look as follows:

Remote Assistance alerts

While there are many remote administration tools available for Windows the Microsoft Easy Assist tool has the following benefits:

  • Secure connection through corporate firewalls providing users access to the Internet and websites
  • Desktop sharing — the user requesting assistance can ...

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