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Microsoft Windows Intune 2.0: Quickstart Administration by David Overton

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Reactive response to problems

Reacting to problems is a key requirement of a good IT administrator. Good planning will minimise the situations in which these occur, but having in place both proactive and reactive support plans is the key to success.

Going back to the house analogy I used earlier, starting the right way will make management easier, but incidents will occur and these will need to be dealt with. Some areas of maintenance in a house are carried out to avoid things breaking, such as painting the exterior or fixing roof tiles. Others are reactionary, such as dealing with a burst pipe or perhaps something minor, such as replacing a light bulb.

Managing a PC has similar features with a continuous low level of maintenance, kept as short ...

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