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Microsoft Windows Intune 2.0: Quickstart Administration

Book Description

Manage your PCs in the Enterprise through the Cloud with Microsoft Windows Intune

  • This book and e-book will enable you to deliver Windows PC management to your users, no matter where in the world they physically sit and irrespective of your current knowledge of management and support processes.

  • Learn about moving to a single management strategy that enables flexibility required by different user types, including those not owned by the business.

  • Provides clear, concise instructions and detailed images to ensure you are successful at adopting all of the Windows Intune best practices for PC management.

  • In Detail

    Microsoft Windows Intune is a cloud service solution that simplifies how small and mid-sized businesses manage and secure PCs using Microsoft cloud services and Windows 7—so your computers and users can operate at peak performance all the time.

    This step-by-step guide will show you how to plan, set up and maintain Windows Intune, showing you how to manage a group of PCs (either 1 business or several if a partner) from the base operating system, through to the patches, anti-malware solution and deployed software and policies from a central console, using the Windows Intune service.

    This book takes you through all the steps to plan, set up and maintain Windows Intune and how to manage a group of PCs. The book starts by providing an overview of Cloud Computing and PC Management. The book then dives into topics such as Windows Intune features, signing up for Windows Intune and installing the client software, configuring Windows Intune, proactive management, and monitoring and dealing with alerts, including remote assistance amongst others. As Windows 7 is part of Windows Intune, the book will also cover the minimum steps required to move from Windows XP to Windows 7 while keeping user settings and preferences.

    Table of Contents

    1. Microsoft Windows Intune 2.0: Quickstart Administration
      1. Microsoft Windows Intune 2.0: Quickstart Administration
      2. Credits
      3. About the Author
      4. Acknowledgement
      5. About the Reviewers
        1. Support files, eBooks, discount offers, and more
          1. Why Subscribe?
          2. Free Access for Packt account holders
          3. Instant Updates on New Packt Books
      7. Preface
        1. What this book covers
        2. What you need for this book
        3. Who this book is for
        4. Conventions
        5. Reader feedback
        6. Customer support
          1. Errata
          2. Piracy
          3. Questions
      8. 1. Overview of Cloud Computing
        1. Centralized solution, management, and upgrades
          1. Elastic in scale and power
          2. Pricing based on utilization
          3. Delivered using Internet protocols
          4. Secure and private
          5. Service Level Agreement
            1. Availability
            2. Service hours
            3. Recompense
            4. Window Intune SLA
          6. Multiple client device types
          7. Client Software
          8. Programmable interfaces
        2. Different levels of cloud computing
          1. Infrastructure as a Service
          2. Platform as a Service
          3. Software as a Service
        3. Challenges of cloud computing
          1. Network requirements
            1. Data accesses and synchronization
            2. Network bandwidth and latency
          2. Security
          3. Customization
        4. Bringing all this together for Windows Intune
        5. Summary
      9. 2. Introduction to PC Management Concepts
        1. Continuous cycle of PC Management
        2. Definition of IT management goals
        3. Using policies for configuration and deployment
          1. Policies that deliver against the business goals
            1. Ensuring the security settings on the PC provide an adequate level of protection
              1. Education
              2. Stopping malicious theft of data
              3. Blocking malware
            2. Tracking the hardware and software assets
          2. Policies that help the IT team do their job
            1. Deploying Windows 7 for everyone
            2. Keeping the PC up-to-date with updates
        4. Reactive response to problems
          1. Ongoing maintenance tasks
          2. Dealing with alerts
          3. Working with users' support requests
          4. Dealing with major problems
            1. Hardware
            2. Software
        5. Reporting on IT management
        6. Summary
      10. 3. Overview of Windows Intune Features
        1. Why use Windows Intune
          1. Situations when Intune makes sense
            1. First management solution for small and medium enterprises
            2. Moving to a subscription management solution
            3. Managing part of an estate, such as computers that users bring in from home
        2. Windows Intune solution architecture
        3. Windows Intune feature set
          1. Windows 7
            1. Existing Windows 7 Software Assurance customers
            2. Microsoft Desktop Optimization Pack
              1. Diagnostic and Recovery Toolset
              2. Microsoft Enterprise Desktop Virtualization
          2. Installation
          3. Management console
          4. Security management
            1. Windows system updates
            2. Anti-malware
            3. Firewall control
          5. Auditing
          6. Reporting
          7. Alerts and Support
            1. Alerts
            2. Remote Assistance
          8. Software distribution
          9. Managing multiple organizations
        4. Summary
      11. 4. Signing Up for Windows Intune and Installing the Client Software
        1. Preparing for Windows Intune
          1. Licensing of Windows Intune
          2. Software and hardware requirements for Windows Intune
            1. Hardware requirements
            2. Software requirements
            3. Skills required to manage with Windows Intune
              1. Simple management skills
              2. Desired complex management and diagnostic skills
        2. Signing up to Windows Intune
          1. Create a Windows Live ID
          2. Sign into MOCP and configure contacts
          3. Add Windows Intune to your basket and confirm the purchase
          4. Activate your purchase
          5. Adding MDOP to your purchase
        3. Installing Windows Intune onto a client PC
          1. Downloading the client software to the device
          2. Unzipping and installing
            1. Installing via alternative methods
              1. Quiet installation
            2. Image based deployment
              1. MSI file deployment
          3. Waiting for the update process to complete
          4. Confirming installation
        4. Enabling others to manage your PC estate with Windows Intune
          1. Adding a partner to your subscription
            1. Changes a partner sees when managing more than one client
        5. Summary
      12. 5. Configuring Windows Intune
        1. Adding additional administrators to Windows Intune
          1. Adding an additional administrator
          2. Changing the Tenant Administrator
        2. Configuring computer groups
          1. Choosing a group structure
          2. Creating the group structure
          3. Assigning PCs to groups
        3. Configuring Windows Intune alerts
          1. Configuring alert activation
          2. Changing alert notification
              1. Creating a customer alert rule
        4. License management
          1. Managing your Microsoft Volume License details
          2. Managing your other license details
        5. Summary
      13. 6. Configuring Management Policy
        1. Policy management
          1. Windows Firewall Settings
          2. Windows Intune Center Settings
          3. Windows Intune Agent Settings
            1. General section
            2. Endpoint Protection section
              1. Endpoint Protection Service
              2. Real-time Protection
              3. Scan Schedule
              4. Scan Options
              5. Default Actions
              6. Excluding files and processes
              7. Microsoft SpyNet
            3. Updates section
            4. Network bandwidth
            5. Deploy Policy
          4. Editing an existing policy
        2. Update management
          1. Selecting products and classification of updates to manage
            1. Update Classification
          2. Configuring automatic approval of updates
          3. Manually approving updates
        3. Summary
      14. 7. Software Deployment
        1. Preparing an application for uploading
          1. Understand how the application is installed in silent or quiet mode
          2. Create a folder for each installation package
          3. Place all files needed for installation into one folder
          4. Examples
            1. Office 2010
            2. Adobe Reader and Flash
            3. Intel chipset software
          5. Using App-V packaging for deploying a package
        2. Uploading an application
          1. Adobe Flash – 64-bit MSI
          2. Adobe Flash – 32-bit EXE
          3. Adobe Reader – Windows 7 EXE
          4. Adobe Reader – XP SP3 EXE
          5. Intel drivers
          6. Office 2010
        3. Deploying a package
        4. Managing Non-Microsoft Updates
        5. Removing a package
          1. Uninstalling software from a client PC
          2. Removing a software package
        6. Summary
      15. 8. Tracking and Reporting
        1. Reporting basics
          1. Reporting basics in Reports workspace
            1. Selection customization
            2. Saving and loading customizations
            3. Sorting data in the columns
            4. Printing a report
            5. Exporting data
          2. Reporting basics in Alerts workspace
        2. Update reports
        3. Tracking software usage
          1. Software installed on an individual computer
          2. Estate-wide software view
        4. Tracking hardware
          1. Computers workspace view
          2. Hardware Inventory Reports
        5. License management
          1. Purchase report
          2. Installation report
        6. Alerts reporting
        7. Custom reports
        8. Reporting on overall PC management achievements
        9. Summary
      16. 9. Monitoring and Responding to Windows Intune Alerts
        1. General Windows Intune alerts
          1. Monitoring alerts
          2. Responding and closing alerts
        2. Malware alerts
          1. Testing malware checks are working
          2. Actions following malware instance
        3. Remote Assistance alerts
          1. Preparing to deliver support
            1. Preparing the client computer for support
            2. Preparing the support agent's computer to offer support
          2. Providing Assistance
            1. Receiving alert and responding
            2. Providing remote support
              1. Chat
              2. Shared Desktop
              3. File transfer
              4. Rebooting the remote computer
              5. Closing the alert
        4. Summary
      17. 10. Resolve Problems Using Microsoft DaRT
        1. Downloading MDOP
        2. Installing DaRT
        3. Building a DaRT CD
        4. Using DaRT to resolve issues
          1. Locksmith
          2. Crash Analyzer
          3. Hotfix Uninstaller
          4. Standalone System Sweeper
        5. Summary
      18. 11. Deploying Windows 7 Enterprise Edition
        1. Downloading Windows 7 Enterprise Edition
        2. Checking pre-requisites for Windows 7
        3. Backing up settings for migration
        4. Installing Windows 7 Enterprise Edition
        5. Restoring user settings and installing applications
        6. Updating Windows Intune
          1. Removing the computer from Windows Intune
          2. Installing the Windows Intune tools
        7. Considering tools for scale deployment of Windows 7
          1. Microsoft Assessment and Planning (MAP) toolkit
          2. Microsoft Deployment toolkit
        8. Summary
      19. 12. Integration with Existing Microsoft Products
        1. Typical computing scenarios
          1. Desktop environment
          2. Management tools
          3. Services to enable productivity and collaboration
        2. Office 365 and on-premise SharePoint and Exchange
        3. System Center
        4. On-premise Windows Server
          1. Identity management with Active Directory
          2. Group Policy
          3. Update management with Windows Software Update Services
        5. Windows Small Business Server
        6. Windows Home Server
        7. On-premise versus cloud solutions summary
        8. Mixing on-premise and cloud solutions
        9. Anti-malware products
        10. Summary