About the Author
Scott Helmers is a Visio MVP and a Partner with the Harvard Computing Group (HCG), a software and consulting firm that assists organizations with understanding relevant technologies and making decisions about business applications. A key focus for HCG is to ensure that clients work processes are documented effectively so they can be analyzed and improved, as required. Scott is a co-inventor of TaskMap, a Visio add-in that that allows anyone to document all of the important aspects of any business process with only an hour of training. He has worked with numerous clients in Afghanistan, India, Singapore, Malaysia, Jordan, Egypt, Ireland, Saudi Arabaia, Canada and the United States on projects involving knowledge management, specification ...
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