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Microsoft System Center 2012 Orchestrator Cookbook by Andreas Baumgarten, Samuel Erskine, Steven Beaumont

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Automating manual user creation service request fulfilment

This recipe is based on the recipe in the Creating new users in Active Directory recipe in Chapter 4, Creating Runbooks for Active Directory Tasks. In this recipe we will combine the automated process to create a user in AD with the service request fulfillment in System Center 2012 Service Manager (SCSM 2012). The input for the request will be initiated from the self-service portal of SCSM 2012. When the service request is approved, a Runbook will create the user in AD.

The following diagram shows the defined business process covered in this recipe:

Automating manual user creation service request fulfilment

Getting ready

For this recipe we need the ...

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